REFUND Please!
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Please can I have a refund. This plugin does not work for me.
My first problem was that the plugin wouldn't recognize the mapping columns in the CSV. I was using Excel. So I tried making a CSV in Google Sheets. That one worked, it picked up the columns for mapping. Same data, just would not work using Excel.
The next problem, I only wanted to add information for two attributes, so I only downloaded, added, and uploaded the sheet with those two attributes. The upload wiped out ALL my existing attributes for the products and replaced them with the two I'd added information for. Variations gone, all products' existing attributes gone... I had to restore my site from a backup.
This time, I only did one product to test, a variable product. I downloaded a CSV with all the attributes. I filled in the two attributes I wanted to add information for. The columns were already there, I just had to fill in what was missing for that product (i.e. the attribute exists globally, but this specific product didn't have it). I didn't change order of sheet, I didn't add more things. Just filled in those columns with the info.
I saved as a CSV, and uploaded. I ticked the box to update existing products. I mapped everything.
Product broken:
- Product variation prices changed to zero. Finally figured out that the plugin had set the Sale Price to"0". I did not do that.
- Two attributes I added information for became visible on the front end as variations, even though they were set to"visibility""0".
- The product variations that were previously assigned were wiped out; I had to manually reset them.
Please refund me!
Thank you for the detailed description. BEAR is a bulk editing tool — it lets you edit product fields directly in the grid interface. The CSV export and import is a helper feature for bulk edits, not a general-purpose import/export tool, and it works on the principle that whatever is in the file gets applied to the products. If certain columns or values are missing in the file, the plugin processes what it sees. This is why it's important to always download a full export before uploading changes.
That said, we understand you had a frustrating experience and we are happy to look into any specific behavior that seems unexpected — for example if empty cells caused prices to change to zero, that is worth investigating together.
Regarding the refund — BEAR was purchased through Envato/CodeCanyon, so refund requests are handled by Envato directly according to their refund policy. Please contact Envato support and submit your request there.
If you would like help getting the plugin to do what you need before making a final decision, feel free to ask — we are glad to assist.