PluginUs.Net - Business Tools for WooCommerce and WordPress

[realize your idea - make your dreams come true]

Support Forum

You need to log-in to create request (topic) to the support

Redis Object Cache cleared on any change in Editor

šŸŽ„ Holiday Notice - Support Vacation šŸŽ„

ATTENTION: From December 28, 2025 to January 6, 2026 our support team will be on vacation.

Important information:

  • āŒ No ticket responses from December 28 to January 6
  • āœ… Support will resume on January 7, 2026
  • šŸ“ You can still submit tickets during vacation - they will be queued and answered starting January 7
  • āš ļø Urgent technical issues: Please check our documentation and codex first

šŸŽ… Season's Greetings! šŸŽ…

We want to thank all our amazing customers for your trust and support throughout 2025!
Merry Christmas and Happy New Year to you and your families! šŸŽ‰

We wish you:

  • šŸš€ Successful online stores
  • šŸ’° Growing sales
  • 😊 Happy customers
  • šŸŽÆ Achieved goals in 2026

Thank you for being with us! We appreciate every one of you and look forward to continuing our work together in the new year.

Rest, recharge, and see you in 2026!

Best regards,
PluginUs.Net Team

The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday. If you have problems with registration ask help on contact us page please
If you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.

Hello from Croatia!

Is it possible to disable Redis Object Cache being cleared every time I make ANY change in the BEAR editor?

Thank you.

I have just discovered that Redis gets cleared even when I just look up any item from the editor search bar. For example, I type in DAM, press the funnel icon (search), and Redis cache gets cleared.

Hello

my plugin does not have a function to clear the Redis cache

Perhaps the caching plugin reacts to some events

Redis Object Cache is cleared even when I just load BEAR pro in the backend (/wp-admin/edit.php?post_type=product&page=woobe).

Redis on my webshop doesn't get cleared when accessing any other plugin, so this is clearly related to BEAR pro plugin.

I am not using any other caching plugin but Redis.

Hello

ok!Ā  Please dropĀ  meĀ  wp-admin+FTP access - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134615.png

Describe how you check the cache status

Much appreciated for your time. I have added the sensitive data. Please mind the fact that the site is live.
I check Redis cache status here:
/wp-admin/options-general.php?page=redis-cache#metrics

After any of these actions in BEAR Bulk Editor, the cache there clears:

after accesing the editor, searching for product, changing any product data

Hello

please checkĀ  your ftp access - 530 Login authentication failed

My mistake. I have updated the username now.

I have connected to admin and noticed you have disabled some plugins. As I noted, this site is live and all plugins that are enabled can not be deactived to ensure needed user experience. Please use my staging site instead if this kind of work is needed to be done from your side.

hello

No! I didn't disable plugins or even visit your site.

 

Hello

you gave FTP access to the user's folder. Check your ftp (init folder) settings

ORĀ  InĀ  file - \wp-content\plugins\woocommerce-bulk-editor\index.php - delete/commentĀ  thisĀ  line - https://share.pluginus.net/image/i20231013174355.png

Oh some update must have messed up the plugins then.

I have commented out the line and the Redis cache doesn't clear anymore. Thank you very much for support.

Will this fix be included in the next update?

Hello

I passed this to the developers. I think in the next version we will make it possible to disable this using an option or a hook