Questions after update
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hello,
i've just updated my site to wordpress 6 and i've updated also Woof Products Filter to the latest version.
I have some questions/problems:
1 - I was using the Range-slider skin --> skinNice before update. Is not available anymore? Do i need to switch to a new one or there is a way to have the skin back?
2 - I've noticed some strange behaviuor in the filters after the update.: if i use a renge slider, like the price slider, the results are filtered but the filters (that i hve in the sidebar) disappear. Is the latest version compatible with wordpress 6 or this is a bug? In the private data of the topic you have the url of two sites: the development one where i've updated the plugin, and the live one that is not updated. You can see that in the live one the filters works normally.
Thank you.
Hello
1 Unfortunately, there is no such skin in the new version of this library. you should choose another skin
2 of course this is compatible with the latest versions of wordpress and woocommerce. You can test it - https://demo.products-filter.com/ please drop me wp-admin+ftp access to your test site - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130637.png - I will check it. Can I disable plugins/theme to test
Thank you i've dropped the login details.
You can deactivate the plugins.
Thanks!
Hello
Please do a test
Hello, now it seems ok!
Can i know what the problem was?
Do you have made some changes in the site?
Thanks again.
Hello
For some reason, the standard meta query does not work on your site.
In file - wp-content\plugins\woocommerce-products-filter\index.php - I changed this code - https://share.pluginus.net/image/i20220615090548.png
Thank you very much. So i think that it is necessary to understand what causes the conflict. Maybe a plugin. In terms of customizations, the only one is a code in the theme functions.php file to add some labels. The code that you provided was this:
add_action('woof_before_draw_filter',function( $key, $shortcode_atts){
if($key == 'pa_segmento-lcv'){
echo '<p class="etichetta">TIPOLOGIA MEZZO</p>';
}
},20,2);
I have 4 of these snippets. But i think that it would not affect the price filter right?
Do you have any advice where to search for conflict?
Thanks again!
Hello
this code can't cause this behavior.
You need to look for functionality that interferes with the wp_query request
ok thank you!
Welcome;)
So i've made several tests:
- Disabled all the others plugin
- Changed theme
- Activated and checked all the logs, even the wordpress debug log
- Disabled all the security measures of the antivirus
- Changed php version on server
- Checked the server firewall
- Used a blank htaccess
- Updated woocommerce to the latest version
And so on... But i haven't found any problem or error log. What else can i try? Is strange that i don't have any type of error. And the fact that the query modified by you is working fine. Also the problem seems to be only for the filter price. So maybe can it be related to some incompatibility between the plugin code and the environment maybe?
Thanks
Hello
There shouldn't be any errors. If a third-party script (theme or plugin) changes the search query - this will happen without errors.
two databases can be used to search by price - this also makes it difficult to diagnose the problem
Thank you for the clarification.
Even with all the plugin disabled the problem remains so i would ask:
for now i have the modified code that you've provided on the staging site. I've updated the plugin to the latest version and i've re-applied the code since it will be overwritten with every update of the plugin.
It seems to work fine. Do you think that i can apply the code to the production site? ALso the problem is only with the price filter right?
Thank you very much!
Hello
Do you think that i can apply the code to the production site? - Yes
ALso the problem is only with the price filter right? - yes only with price filter
You can try to do a test with native woocommerce price filter
Thank you very much. I've tried the standard woocommerce filter and it works. The only feature missing is the"instant" search (you need to press a button) but it's not a problem. Just 2 clarifications:
1 - Any downside in using the standard woocommerce search instead of the plugin one?
2 - I've noticed that if the woocommerce price filter and the plugin filter are active at the same time, any setting in one of the filter goes automatically on the other. Like if i use the default woocommerce slider, evene the plugin one is modified. Is it normal/ok?
Thank again for the assistance and for resolving the problem.
Hello
- Our search is entirely based on the standard price filter
- I'm not sure I understood you correctly. Can you crete a video with the issue?
It is not properly an issue. I have made a video, you have the url in the private data of the topic.
If i decide to use the standard woocommerce filter, how can i remove the price one of the plugin?
Simply via css (display:none;) or there is an option in the settings?
Thanks!
Hello
It is not properly an issue. I have made a video, you have the url in the private data of the topic. - Yes, this is normal behavior. In fact, native and our price filter makes the same request
If i decide to use the standard woocommerce filter, how can i remove the price one of the plugin? - Please check this - https://share.pluginus.net/image/i20220624075206.png
Thank you very much!
Hello
Welcome;)