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Products not showing when filtering by price

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
aminahmed(@aminahmed)
6 Posts
Customers
December 9, 2021, 23:40

Hi there.

When I filter by price, I get a blank section with no products. The filter works fine with all other filters.

Here's a link to try: https://amina15.sg-host.com/gallery/

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 10, 2021, 13:35

Hello

Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png

Try  to  disable  the  filter  and  try  to  do a test  with  native  woocommerce  price  filter

#2
aminahmed(@aminahmed)
6 PostsTopic Author
Customers
December 10, 2021, 17:57

Hi, I tried to click on the link but it's not loading and giving me a not secure error.

I'll try to disable the filter and use the native filter and get back to you.

#3
aminahmed(@aminahmed)
6 PostsTopic Author
Customers
December 10, 2021, 18:10

I tried it with the native filter and still getting the same 404 error. I think it's a conflict with Woof and Divi

 

#4
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 13, 2021, 12:20

Hello

Hi, I tried to click on the link but it's not loading and giving me a not secure error. -  There is a button"Private data of the current support request"  at the top of the page on the right side. Please  click  it. You will see a field for private data. Please  paste  your license key in  this  field

I tried it with the native filter and still getting the same 404 error. I think it's a conflict with Woof and Divi  - Not! This test showed that this is a conflict between woocommerce and Divi

 

 

#5
aminahmed(@aminahmed)
6 PostsTopic Author
Customers
December 13, 2021, 14:18

I have entered my license key.

#6
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 14, 2021, 11:32

Hello

Ok!  Please  add  wp-admin  access to private  data I will do  this test

#7
aminahmed(@aminahmed)
6 PostsTopic Author
Customers
December 14, 2021, 15:12

Thank you.

Admin details added.

#8
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 15, 2021, 11:00

Hello

Yes, it doesn't depend on my plugin - https://c2n.me/4elerfr

Try this with a different theme.  If the price filter works correctly, write to the support of the current theme(Divi)

#9
aminahmed(@aminahmed)
6 PostsTopic Author
Customers
December 15, 2021, 20:01

Oh that's too bad. I can't change the entire theme of the site as that would take a long time to redesign.

I really like your plugin but I would like a refund please.

#10
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 16, 2021, 13:05

Hello

Unfortunately this is not a reason for the  refund

it's not our fault that your theme is not compatible with woocommerce.

#11