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Product tags

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.

I have created 2 tags for some products. The products are digital frames. The tags specify the frame type and the text. For example: I will filter products by frame type i.e. Frame A1, then set the tag as"Frame A1".  Next, I will filter products by text type and set the tag as"Tribute X". However, after setting the tags and viewing the products the tags don't hold.  If I filter for the product"Frame A1" the tags should show all"Frame A1" and its corresponding text tags. There should be a different tag for each of the frames. However, the tags do not match.

Hello

Please drop me exact link to the issue

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There is no link to show this problem. I can provide access to site.

I have 9 frames A01-A09 and 9 'Tributes for each of these frames. The following steps are how I add my tags.

1. I slug filter for each frame, for example: 'Frame A1' will have tag 'Frame A1', 'Frame A2' will have tag 'Frame A2', etc.  After the corresponding tags have been entered for each frame

2. I filter the title for the 'Tribute' for example 'Tribute C1'. I follow the same steps as done for frames, adding each of the 9 tributes to each 9 frames.

The problem: A filter on each frame should show 9 different tributes for the filtered frame and it does not. The frames and tributes are mixed matched with no apparent order.

 

Hello

Do you have a link to your site with the filter?