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Product filter is not working

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Michael(@michael-2)
3 Posts
Customers
September 21, 2019, 01:13

Hi there,

I have installed the free version of the plug in to test it out but for some reason it is not filtering. I have checked the setting for product attributes"enable archives" is checked. And under my product setting there is no type. I would like to purchase this plug in, however I just want to make sure that it works.

Regards,

Michael

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 23, 2019, 14:18

Hello

Please drop me  exact  link to  the  issue

#2
Michael(@michael-2)
3 PostsTopic Author
Customers
September 23, 2019, 22:13

Hi Pablo, thanks for the reply. The filter is in place but it doesn't filter, so if you click on gold it shows the entire inventory.

http://koncepteventdesign.ca/rental-catalogue/charger-plates-2/

Last edited on September 23, 2019, 22:15 by Michael · #3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 24, 2019, 11:59

Hello

Please  try  another  theme.  This seems to be incompatible with the current shop template.

#4
Michael(@michael-2)
3 PostsTopic Author
Customers
September 24, 2019, 12:42

I’ve already finished most part of the website with this theme, there’s really no way around this?

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 25, 2019, 12:29

Hello

First of all, you need to find the reason! Then we can already consider the opportunity to fix it.

In any case, if the developers of the theme made it incompatible with filters - There is no other way

#6