Product Colour Filter does not work
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hello, I purchased a premium version and the colour filters don't work properly. For example, if I choose"Black" filter it also shows products with other variants. Also, my website has really slowed down with this plugin. Please let me know how to fix it. Thank you.
Hello Meg
I just entered your site and made tests: I filtered by yellow color /product-category/luxury-gowns/swoof/color-yellow/ and checked products in admin panel (for example wp-admin/post.php?post=123178&action=edit) - all found products has that color, please describe by such search links as I did what in what moment is error you see, and even will be good if you will create video about it. In the settings panel all looks fine
Perfomance: use cache plugins, if you logged in as admin your requests not cached, so you maybe will see site looks works slower, it can be fixed if to disable dynamic recount OR/AND it will be better to enable terms cache in tab Advanced -> Options -> Cache terms - but better do it in production mode. Also read please: https://products-filter.com/searching-is-slow
Hello Alex,
If I choose"Black" it also shows other variants along with it. Please see attached link in the private data and please let me know how can I fix this issue.
Thank you.
Hello Meg
Thank you for the video. I looked into the products you shown by mouse and then looks them on backend. Let me desribe you step by step:
- Firstly we are here /product-category/prom-dress/
- The aftre selecting black color we moved here /product-category/prom-dress/swoof/color-black/
- Off-the-Shoulder Purple Corset Prom Dress with Slit - this product should not be in the search results by idea, but lets go into its backend wp-admin/post.php?post=118162&action=edit - and lets go to attributes of this products -> https://share.pluginus.net/image/i20251014130353.png -> and I see that variation of this product EXISTS and black color is selected for this product also https://share.pluginus.net/image/i20251014130531.png - HUSKY see this and think that this product matches the request
What should be done - if product not suggest such variants as black color - this means that such product in reality not exists, and such attribute must be removed and blacj color is removed from attributes section for this current product. The same history about another products: https://share.pluginus.net/image/i20251014131108.png - so, please look closer your products, and remove variants that you not going to sell, and they will disappers from the search results
Welcome!