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Problems with product out of stock

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
lisa.baldrati(@lisa-baldrati)
11 Posts
Customers
August 21, 2023, 13:02
Hi,
I noticed that the filters are also presented when the products are out of stock.

Example on this page the"Telai" item is shown but by clicking on it, no products appear (because they are all out of stock and not visible in the shop)
https://cremoninibike.com/categoria-prodotto/biciclette/

how can i solve?
#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 22, 2023, 11:25

Hello

Are you using the free version of the plugin?

Please  try  in   Advanced->Options - https://share.pluginus.net/image/i20230822122507.png

#2
lisa.baldrati(@lisa-baldrati)
11 PostsTopic Author
Customers
August 23, 2023, 11:38

Hi,

thank you so much for your help!

The plugin is not the free version and i changed the setting, thanks!

Unfortunately I keep having a problem: https://cremoninibike.com/categoria-prodotto/biciclette/strada/ if I filter "Modello > Propel" and "Taglia > ML" products appear that are actually out of stock, for example: https://cremoninibike.com/prodotto/biciclette/strada/cremoninibike-giantpropeladvanced12023/ (this product is out of stock in size ML)

How can I fix?

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 23, 2023, 12:55
Hello
Please  paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png
Update  the  plugin  to  latest  version - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato
#4
lisa.baldrati(@lisa-baldrati)
11 PostsTopic Author
Customers
September 6, 2023, 09:23
Hi Pablo,
I found the extension that allows you to filter among AVAILABLE products.
I was wondering if there was a way to make this filter permanent, so that a user doesn't have to click to search through the available products.
 
Thanks!
#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 6, 2023, 12:25
Hello
Please  paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png
#6
lisa.baldrati(@lisa-baldrati)
11 PostsTopic Author
Customers
September 18, 2023, 11:00
Yes, done
Please tell me when you have news
#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 18, 2023, 12:59
Hello
Please update  the  plugin  to  latest  version - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato
Read  this - https://products-filter.com/manipulate-search-data-options
#8