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problems with installation - fatal error
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
March 19, 2024, 01:11
I want to see if you can please help me with something. I'm trying to install the filter plugin, but I always get a fatal error when activating it. I managed to install it correctly the first time, but when I tried to import (import/ export extension) the data from another site (updating website), I got the fatal error. I have uninstalled it and reinstalled it, but I still get the fatal error message when I try to activate it. how i can delete / clean all the info of the import i tried to do so I can use the plugin again
best regards
Elizabeth
March 19, 2024, 12:36
Hello
what plugin version number are you using?
March 19, 2024, 17:29
the version for the site of where the export info is created is Versión 2.2.5.3
the new site is the last one (3.3.5.3), i know the main reason the site broke was because of the version but why after i deleted the plugin and installed again shows the message of fatal error when I try to activate ? How I can delete all data from the previous instalattion?, before I tried to import the setup from the other site the plugin was working fine.
Best regards
March 20, 2024, 01:05
I already managed to solve the problem thanks
March 20, 2024, 12:26
Hello
great! Welcome;)