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Problems editing Description or Short Description

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
pkeew(@pkeew)
4 Posts
Customers
April 22, 2020, 15:07

Hi, I use your professional version. After adding text to the"Description" and"Short Description" in WordPress, I go to WOOBE to make edits. In WOOBE, the"Description" and"Short Description" areas do not recognize new paragraphs I created (in WordPress) by using the Return key. In WOOBE, all paragraphs are combined into one. When editing the product in WordPress, these are separate paragraphs. This causes me not to edit any of this text in WOOBE for fear that it will get messed up on the product page! It also diminishes WOOBE's usefulness. Here is a screen shot of what it looks like in WOOBE (these are 3 separate paragraphs in WordPress):

Last edited on April 22, 2020, 15:13 by pkeew · #1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
April 23, 2020, 10:45

Hello

Very strange! WOOBE uses the same text editor.

Can  you  drop me  wp-admin access + exact  link to the  issue(product)?

#2
pkeew(@pkeew)
4 PostsTopic Author
Customers
April 23, 2020, 12:55

Yes, I added this information to the private data.

The products experiencing this issue are a bit random, depending on how much I've done in the html. For some products, I've carefully spaced lines in the html, and they look fine. For others, there may be only one or two paragraph breaks out of several that are ignored.

In some programs paragraph breaks are automatically marked off in the html by <p></p>. I've noticed that WordPress doesn't do that.

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
April 24, 2020, 12:00

Hello

I checked  it.

text markup is based on HTML tags. If these tags are not, then it will be just a string - https://c2n.me/47cbqcF - to fix the problem you can just click on one of the markups - https://c2n.me/47cc8LF.png

but I will pass it on to the developers so that they investigate it in more detail and fix it in the next version

#4