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Price no updated on Cart page if currency change

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
test41653@gmail.com(@test41653-gmail-com)
8 Posts
Customers
October 28, 2021, 12:16

I am changing my currency, but the price is coming randomly

for ex: USD Price  in product detail: 500 $

now I am adding the product into Cart then it changes to 289$ something like this

But if I am using CAD it's working fine, only facing issues with USD and Euro

https://prnt.sc/1xlf4sw  you can see with fresh code setup things getting an error

[NOTE : currently it is live so we are putting on maintenance ]
so if needed to see please can we do meeting in google meet so we can see as live only

so can you please provide support

Thanks

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 29, 2021, 10:24

Hello

Please read this - https://currency-switcher.com/currency-recounts-wrong-double-zero-and-others

Check  options - https://c2n.me/4dOGnih.png

#2
test41653@gmail.com(@test41653-gmail-com)
8 PostsTopic Author
Customers
October 29, 2021, 18:30

Hi

I have tried this things , but still didn't work for me :(
if possible can you please provide me support on google meet or zoom meeting
as I am still getting issue so please provide me support related to the same
Thanks in advance

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 1, 2021, 10:31

Hello

if possible can you please provide me support on google meet or zoom meeting - We provide support only on the forum\

now I am adding the product into Cart then it changes to 289$ something like this - Double conversion in the cart. It looks like a conflict with a third party plugin. Do you use third-party pricing plugins?

You can drop me wp-admin access - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130637.png - I will  check it

 

#4
test41653@gmail.com(@test41653-gmail-com)
8 PostsTopic Author
Customers
November 6, 2021, 06:42

Hello
I have sent you the message to the private please check and revert back if possible can you please do as priority
as need to urgent fix this one

https://prnt.sc/1yi39j8

for your reference

let me know if anything needed apart of this

Thanks

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 8, 2021, 11:53

Hello

For the support to be effective, please answer my question and follow my recommendations - https://c2n.me/4dUMRob.png

Did  you read  this? - https://currency-switcher.com/currency-recounts-wrong-double-zero-and-others  - What are your test results?

#6
test41653@gmail.com(@test41653-gmail-com)
8 PostsTopic Author
Customers
November 11, 2021, 03:22

Hello

Sir i have already shared admin credential in you in private please review the things

And already informed we are using nfusion catalog plugin

 

Already taken support from their team they said its related to the currency plugin

If you are unable to solve this issue then just update

Because as i can see you just message for everything and not support properly .

Again sharing steps

Steps to reproduce issue
1. Please go to the product detail page
2. Add any product in the cart - currency will be USD
3. In the cart display fine
Now issue steps
4. Same product detail page
( change the currency usd to cad )
Price are change in product detail page  good
Now add to cart
So suppose product price is 39.90
Instead of 39.90 it display in cart is 49.82 around
Please see the attachment file also
Let us know if have still any query

 

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 11, 2021, 10:28

Hello

Please do not forget to insert the link to your website

Because as i can see you just message for everything and not support properly . - No. You're wrong. I just know what can cause such an error and immediately gave you a link to the documentation

Last edited on November 11, 2021, 10:30 by Pablo Borysenco · #8