andersoncreative(@andersoncreative)
10 Posts
Customers
Quote from andersoncreative on February 11, 2020, 00:22
Hello!
This plugin is working great on our site, but it is very slow. However, when I enable TURBO mode things go wonky. When I do this, it starts only working on products on the current page instead of the whole inventory system. See screenshots below:
WITHOUT turbo mode enabled (notice all 206 products in that search query show up):
WITH turbo mode enabled (notice only 4 products in that search query show up):
Any help you can provide would be much appreciated!
Hello!
This plugin is working great on our site, but it is very slow. However, when I enable TURBO mode things go wonky. When I do this, it starts only working on products on the current page instead of the whole inventory system. See screenshots below:
WITHOUT turbo mode enabled (notice all 206 products in that search query show up):
WITH turbo mode enabled (notice only 4 products in that search query show up):
Any help you can provide would be much appreciated!
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
Quote from Pablo Borysenco on February 11, 2020, 14:27
Hello
Read this please - https://products-filter.com/searching-is-slow/
Try to recreate a file - https://c2n.me/45WBb9P.png
If no luck - drop me wp-admin access - https://c2n.me/43SC6rb.png ->https://c2n.me/42BAoj4.png
Hello
Read this please - https://products-filter.com/searching-is-slow/
Try to recreate a file - https://c2n.me/45WBb9P.png
If no luck - drop me wp-admin access - https://c2n.me/43SC6rb.png ->https://c2n.me/42BAoj4.png
andersoncreative(@andersoncreative)
10 PostsTopic Author
Customers
Quote from andersoncreative on February 11, 2020, 17:15
Hello! I did already read that article and tried to recreate that file with no luck. I've dropped wp-admin access.
Hello! I did already read that article and tried to recreate that file with no luck. I've dropped wp-admin access.
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
Quote from Pablo Borysenco on February 12, 2020, 13:00
Hello
Ok! Please add a link to your site
Hello
Ok! Please add a link to your site
andersoncreative(@andersoncreative)
10 PostsTopic Author
Customers
Quote from andersoncreative on February 13, 2020, 19:41
Added to private data
Added to private data
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
Quote from Pablo Borysenco on February 14, 2020, 12:48
Hello
Ok! I got it.
Please add FTP access - I will investigate this
Hello
Ok! I got it.
Please add FTP access - I will investigate this
andersoncreative(@andersoncreative)
10 PostsTopic Author
Customers
Quote from andersoncreative on February 16, 2020, 18:19
added ftp access
added ftp access
andersoncreative(@andersoncreative)
10 PostsTopic Author
Customers
Quote from andersoncreative on February 16, 2020, 18:25
Also, I need this plugin to reindex the products database every minute. Not every day. Is there a way to do that? My client updates inventory daily, sometimes several times a day and I need this search index to be able to keep up with that without them having to manually reassemble the products data every time.
Also, I need this plugin to reindex the products database every minute. Not every day. Is there a way to do that? My client updates inventory daily, sometimes several times a day and I need this search index to be able to keep up with that without them having to manually reassemble the products data every time.
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
Quote from Pablo Borysenco on February 17, 2020, 18:23
Hello
I did test (recreate the file) - https://c2n.me/462MW4y - Everything seems to be working well
I need this plugin to reindex the products database every minute. - Unfortunately this is not possible
Hello
I did test (recreate the file) - https://c2n.me/462MW4y - Everything seems to be working well
I need this plugin to reindex the products database every minute. - Unfortunately this is not possible
andersoncreative(@andersoncreative)
10 PostsTopic Author
Customers
Quote from andersoncreative on February 17, 2020, 23:02
I've tried again. I've reassembled the data file and turned on turbo mode. Cleared cache. It's still not working and doing the same thing as before on my end. only showing the number of products in a search field on the current page instead of the whole inventory system. It also takes a very very long time to load.
I've tried again. I've reassembled the data file and turned on turbo mode. Cleared cache. It's still not working and doing the same thing as before on my end. only showing the number of products in a search field on the current page instead of the whole inventory system. It also takes a very very long time to load.
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
Quote from Pablo Borysenco on February 18, 2020, 12:23
Hello
I've reassembled the data file and turned on turbo mode. - Are you sure that waited until the end of the file formation?
It also takes a very very long time to load. - It depends on the current device. Also on the number of taxonomies
the number of products in a search field on the current page instead of the whole inventory system. - It seems I did not understand you. Describe in more detail what you mean(you can add screenshots)
Hello
I've reassembled the data file and turned on turbo mode. - Are you sure that waited until the end of the file formation?
It also takes a very very long time to load. - It depends on the current device. Also on the number of taxonomies
the number of products in a search field on the current page instead of the whole inventory system. - It seems I did not understand you. Describe in more detail what you mean(you can add screenshots)
andersoncreative(@andersoncreative)
10 PostsTopic Author
Customers
Quote from andersoncreative on February 18, 2020, 13:54
Hello
I've reassembled the data file and turned on turbo mode. - Are you sure that waited until the end of the file formation? Yes.
It also takes a very very long time to load. - It depends on the current device. Also on the number of taxonomies The current time it's taking, is unacceptable. If this is just "normal" for this plugin, we are going to have to find something different. My client is extremely upset about the load times as his customers are complaining and they are losing money.
the number of products in a search field on the current page instead of the whole inventory system. - It seems I did not understand you. Describe in more detail what you mean(you can add screenshots) I've already attached screenshots to my original post. They have not changed. It is still doing the exact same thing.
Hello
I've reassembled the data file and turned on turbo mode. - Are you sure that waited until the end of the file formation? Yes.
It also takes a very very long time to load. - It depends on the current device. Also on the number of taxonomies The current time it's taking, is unacceptable. If this is just"normal" for this plugin, we are going to have to find something different. My client is extremely upset about the load times as his customers are complaining and they are losing money.
the number of products in a search field on the current page instead of the whole inventory system. - It seems I did not understand you. Describe in more detail what you mean(you can add screenshots) I've already attached screenshots to my original post. They have not changed. It is still doing the exact same thing.
andersoncreative(@andersoncreative)
10 PostsTopic Author
Customers
Quote from andersoncreative on February 18, 2020, 16:17
I've just reset my router and reset my chrome settings and turbo mode is working and not causing the issue any more. However, it is still incredibly slow and if it remains this slow, i'll have to find another solution for my client.
I've just reset my router and reset my chrome settings and turbo mode is working and not causing the issue any more. However, it is still incredibly slow and if it remains this slow, i'll have to find another solution for my client.
andersoncreative(@andersoncreative)
10 PostsTopic Author
Customers
Quote from andersoncreative on February 18, 2020, 18:03
Hello again,
It seems as though this plugin just isn't compatible with my client's site or needs at this time. The inventory section of the site is moving so slow as soon as I disable the plugin, it works fine again. I have requested a refund from Themeforest for the purchase as I have found a different plugin that has been tested and is working great with my client's theme at this time.
Thank you
Hello again,
It seems as though this plugin just isn't compatible with my client's site or needs at this time. The inventory section of the site is moving so slow as soon as I disable the plugin, it works fine again. I have requested a refund from Themeforest for the purchase as I have found a different plugin that has been tested and is working great with my client's theme at this time.
Thank you
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
Quote from Pablo Borysenco on February 19, 2020, 13:03
Hello
Unfortunately, incompatibility with third-party software is not a reason to the refund.
Hello
Unfortunately, incompatibility with third-party software is not a reason to the refund.
andersoncreative(@andersoncreative)
10 PostsTopic Author
Customers
Quote from andersoncreative on February 19, 2020, 15:36
It's not a third party incompatibility. Turbo mode simply doesn't work and breaks the inventory page every time it's enabled. I have disabled all plugins and restored the standard WP theme for testing as well. The same thing happened:
Notice the products filter area is all greyed out and doesn't function at all when clicked. This is with turbo mode turned on:
This is with turbo mode turned off. Products filter area is working fine, but slower:
I bought the premium version of the plugin for the turbo mode feature and that is the feature that simply isn't working. It's not a "third party compatibility" problem. It's a plugin bug and it's not being fixed. My client has been down their inventory system for now over a week because of this and it's not even close to being resolved. At this point I've been forced to purchase and implement a new plugin because of the shortcomings of this one.
I think it's a pretty bad policy to not offer refunds for a product that hasn't worked properly since it was purchased.
Thanks for your time and I hope you get this figured out soon for other customers.
It's not a third party incompatibility. Turbo mode simply doesn't work and breaks the inventory page every time it's enabled. I have disabled all plugins and restored the standard WP theme for testing as well. The same thing happened:
Notice the products filter area is all greyed out and doesn't function at all when clicked. This is with turbo mode turned on:
This is with turbo mode turned off. Products filter area is working fine, but slower:
I bought the premium version of the plugin for the turbo mode feature and that is the feature that simply isn't working. It's not a"third party compatibility" problem. It's a plugin bug and it's not being fixed. My client has been down their inventory system for now over a week because of this and it's not even close to being resolved. At this point I've been forced to purchase and implement a new plugin because of the shortcomings of this one.
I think it's a pretty bad policy to not offer refunds for a product that hasn't worked properly since it was purchased.
Thanks for your time and I hope you get this figured out soon for other customers.
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
Quote from Pablo Borysenco on February 20, 2020, 13:10
Hello
I will refund your money without a problem if the problem is in my plugin.
But I checked your site, made a video - where it is shown that this option works correctly!
Yes, maybe this is slow with these server settings (a lot of taxonomies).
But if you turn off dynamic recounting, filtering will be instant. Read this - https://products-filter.com/searching-is-slow/ Also you can use cache - https://c2n.me/4660M8t.png
Especially so that the user can check this - the free version has turbo mode for testing
Hello
I will refund your money without a problem if the problem is in my plugin.
But I checked your site, made a video - where it is shown that this option works correctly!
Yes, maybe this is slow with these server settings (a lot of taxonomies).
But if you turn off dynamic recounting, filtering will be instant. Read this - https://products-filter.com/searching-is-slow/ Also you can use cache - https://c2n.me/4660M8t.png
Especially so that the user can check this - the free version has turbo mode for testing
