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Performance Issue with WOOF Filter in Specific Category

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Matt(@matt-8)
3 Posts
Customers
March 12, 2024, 00:35

Hello,

I'm experiencing a significant performance issue on our website's shop page (https://mhponlinestore.com/shop/) specifically within the"Profire" category when using the HUSKY - WooCommerce Products Filter Professional (WOOF Filter) alongside Products Table Pro. Despite following the official documentation for setup, applying Profire filters drastically slows down response times or causes site unresponsiveness.

We've checked our WordPress and server configurations without finding any issues. Could this be a compatibility problem with the Profire category or an underlying bug?

Site: https://www.mhponlinestores.com
Issue: Slowdown/unresponsiveness when filtering Profire products.

Any insights or troubleshooting steps would be greatly appreciated. If needed, I can provide login details for further investigation privately.

Thank you.

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 12, 2024, 13:02

Hello

Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png

Update the plugin to latest version - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato

#2
Matt(@matt-8)
3 PostsTopic Author
Customers
March 12, 2024, 16:53

Hi Pablo,

Added the key and login if you need it.  Also, yes, the plugin is the latest version.

Thanks for your help!

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 13, 2024, 11:49

Hello

You are using an old version of the plugin, please update the plugin -  https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato

#4
Matt(@matt-8)
3 PostsTopic Author
Customers
March 13, 2024, 17:20

Interesting.  That might explain some things.  Ok, I installed it.. I don't see the update in the plugins list, but I see an install option in the Envato Market plugin admin after adding our token.

So can you tell me, is this a major update and replacing the original plugin directory/files we have installed?

I am looking at the WP plugin directory changelog and it's saying the latest version is Version 1.3.5.2.

The plugin on the plugin list page says, the one we have installed, current version is 3.30.

And the plugin available on the Envato Market admin page, plugins tab says Version 3.3.5.2.  And just has an 'install' option (not an update option)

I think we'll likely test this on staging first, but anything I need to worry about or know here?  Should I just 'install' using the Envato Market interface?

Thanks for your help!

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 14, 2024, 10:34

Hello Matt

Unfortunately, I don’t know why your Envato plugin doesn’t show the option to update the filter. Perhaps you renamed the folder

In any case, you should delete the old version of the plugin and install the new version (all settings will be saved)

Last edited on March 14, 2024, 10:34 by Pablo Borysenco · #6