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Page not loading 100% CPU consuming

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Christian(@christian-5)
4 Posts
Customers
November 4, 2021, 01:27

Hi, i just  bought Theme from Envato with the plugin Products Filter. At the beginning with a few products and taxonomies working great, but know with more and more products and Parts (taxonomies), the page give me 404 Not Found, i think because of the Mysql Query for the taxonomies. I saw the CPU usage is going to 100% for PHP-FPM service. Is there any technical solutions for a website with thousands  of variations? My server is 4CPU 8GB RAM and Nginx as webserver and now it stuck and can not do anything to resolve, even trying to edit the Home page where is located the [woof] shortcode, it is not responding

Thanks

Regards

Christian

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 4, 2021, 12:27

Hello Christian

By Envato rules support is there where you bought the plugin, please write on support of wp theme you bought ...

#2
Christian(@christian-5)
4 PostsTopic Author
Customers
November 4, 2021, 15:23

Hello

I saw the problem is not the theme but the Plugin, because i changed to another theme like Storefront and the problem persist (404 Not Found). If i disable the plugin the web load normally with Thousands of variations as taxonomies. I am using Hierarchy option for filtering the products but i think it blocks the web because the query for displaying the options. Is there a limit for the number of taxonomies of a product?

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 5, 2021, 12:41

Hello

Ok! Please  drop  me  your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png

#4
Christian(@christian-5)
4 PostsTopic Author
Customers
November 5, 2021, 22:01

Done

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 8, 2021, 15:34

Hello

Unfortunately your license key is not valid, please insert the correct license key

To get  license  key - https://codecanyon.net/downloads -> https://c2n.me/49ZXJv0.png

#6
Christian(@christian-5)
4 PostsTopic Author
Customers
November 8, 2021, 15:46

I just downloaded the license file which I copied and pasted in its entirety and sent as a private message, please check

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 9, 2021, 12:06

Hello

this is a license for a theme

If you bought the theme that contains my plugin - Read  this  please - https://share.pluginus.net/image/i20211109130543.png

#8