Quote from Pablo Borysenco on February 28, 2022, 13:14

Hello

Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png

i assume that it takes the prices of the products that have to the field sale price? - Yes!

Are you using third party plugins for discounts?

Quote from Prokopis on February 28, 2022, 21:09

i use the products function that is used by woocommerce. no other plugin

the cost price, sale price and retail price is sync using a plugin installed on the website and connect using api from the vendor website.

 

Quote from Pablo Borysenco on March 1, 2022, 13:15

Hello

Please  drop  me  wp-admin access - https://share.pluginus.net/image/i20210618130558.png ->https://share.pluginus.net/image/i20210618130637.png

Quote from Prokopis on March 1, 2022, 15:47

added,

 

thanks

 

Quote from Pablo Borysenco on March 2, 2022, 12:45

Hello

Please  check your access - https://c2n.me/4f516F8.png

Quote from Prokopis on March 2, 2022, 15:47

hi,

 

i have update the password with the one that is on the private box.

Quote from Pablo Borysenco on March 3, 2022, 12:33

Hello

yes it looks like a problem with the transient

Just go to the discounted product edit page and update it

Quote from Prokopis on March 3, 2022, 21:12

you are correct. is there any easy way to do this for all products?

i cannot go through because i have 4,707  products and manual solution is not easy

also how we will make sure that this issue will not appeared with the rest products?

 

Quote from Pablo Borysenco on March 4, 2022, 12:58

Hello

Check if there is a database update message from Woocommerce - please  update  it

Clear  all  transient - WooCommerce->Status->Tools

Quote from Prokopis on March 4, 2022, 15:14

i have try what you said but still the same issue.

i have also clear cache and flush.

 

Quote from Pablo Borysenco on March 7, 2022, 11:45

Hello

Please  create  a test  page  with  shortcode - [sale_products]  - and  drop me exact  link to the  page

Quote from Prokopis on March 7, 2022, 11:51

it return only 4 products.

2 of them i have update them as you told me in a previous post and the other two i do not know why they appeared.

 

\https://okeizo.com/test-sale/?preview=true

Quote from Pablo Borysenco on March 7, 2022, 12:34

So, contact woocommerce support and ask why their functionality does not work.  They will tell you how to update the database

Quote from Prokopis on March 7, 2022, 20:42

hi,

 

i have contact with godaddy and woocommerce support and they conclude that there is no issue with woocommerce or products.

they told me to check with you why filter isn't grabbing sale info,

To shop page, both prices retail and sale price are visible but sale filter does not grabbing the sale price unless i edit and save again the products.

Quote from Pablo Borysenco on March 8, 2022, 12:55

Hello

What is my filter?  Did you tell them that the problem is with their shortcode  [sale_products]?

This is a common problem and I don't know why woocommerce employees ignore it