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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Paul(@paul-14)
9 Posts
Customers
January 30, 2023, 15:05

After entering a product ID and clicking 'get the product variations' it displays a list but there is nothing showing in the list (see https://app.screencast.com/FKzPLQHmN0R2c).

I disabled all plugins except WooCommerce and BEAR but still get the same result.

Any suggestions please?

 

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 31, 2023, 11:17

Hello Paul

What plugin version number are you using?

 

#2
Paul(@paul-14)
9 PostsTopic Author
Customers
January 31, 2023, 15:23

Version 2.1.2

Last edited on January 31, 2023, 15:23 by Paul · #3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 1, 2023, 10:26

Hello

Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png and  wp-admin access - https://share.pluginus.net/image/i20210618130637.png -  I will  check  it

#4
Paul(@paul-14)
9 PostsTopic Author
Customers
February 1, 2023, 18:34

Information sent

 

#5
Paul(@paul-14)
9 PostsTopic Author
Customers
February 1, 2023, 18:36

This is the production site so if you need to do major testing, if possible, please do 'after hours' which would be 11pm EST to 8am EST.  Thanks for your understanding.  If you need to do a backup first then please use All In One Backup that you can see in the Admin menu.

 

#6
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 2, 2023, 10:51

Hello

OK! Please  drop  me  FTP access - https://share.pluginus.net/image/i20210618130558.png ->  https://share.pluginus.net/image/i20210618130637.png

 

#7
Paul(@paul-14)
9 PostsTopic Author
Customers
February 2, 2023, 14:01

FTP Info added

 

#8
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 3, 2023, 17:03

Hello Paul

Please  do a  tast

I  did  this - https://bulk-editor.com/why-the-attributes-of-one-product-can-be-seen-in-one-of-its-variants-and-no-attributes-are-visible-in-the-second-identical-product

#9
Paul(@paul-14)
9 PostsTopic Author
Customers
February 3, 2023, 23:09

Awesome! Thank you so very much.

 

#10
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 6, 2023, 10:56

Welcome;)

#11