Quote from Apoorv on July 21, 2023, 00:02

Hey, We are also facing some Ajax results issue through this plugin, when you visit the link below, it will show you only 2 products.

https://utvcanada.com/products/brand/zbroz/?swoof=1&product_cat=springs-2&paged=1&really_curr_tax=11549-brand

But this category and brand has around 48 products in total. So when you go through the menu item "Shop by Brand", and then go all the way down to Zbroz brand and then select the category from sidebar as Springs you will see all the products. The problem only arises when i share that link to the other people, they can only see 2 products.

Quote from Pablo Borysenco on July 21, 2023, 09:38

Hello

Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png and  FTP+wp-admin access - https://share.pluginus.net/image/i20230222134615.png

Update  the  plugin  to latest  version - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato

Quote from Apoorv on July 24, 2023, 18:07

I have added the data, for the purchase code we don't have it right now our support expired. I have given the access to our development site. So in the plugin we have two issues :

- When we search any product that has been published with SKU, the product doesn't show up in search results, but works when we type the name of the product.
- When we make the search results using the sidebar filter on shop page. It does show results but when we copy the URL and share with anyone else they don't get the all list of products, but when they refresh or reset the filters they are able to see the product lists. I feel like this problem is related to AJAX search or query.

Have installed the latest version on the dev site. While we are still using the old plugin on live as it's somehow working for us.

We have tried disabling the plugins one by one to check if any other third party plugin was creating the issue, but it doesn't seem that way.

Quote from Pablo Borysenco on July 25, 2023, 12:51

Hello

Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png

Sorry, we do not support products without the license.

Quote from Apoorv on July 25, 2023, 19:52

Hey i have added the purchase code

Quote from Pablo Borysenco on July 26, 2023, 10:48

hello

I can't check your site - https://share.pluginus.net/image/i20230726113951.png

don't forget to update the plugin to the latest version - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato

Quote from Apoorv on July 26, 2023, 16:54

Hey, can you send me your IP address?  so that i can add you as a whitelist

Quote from Pablo Borysenco on July 27, 2023, 09:38

Hello

I added  my IP  to  private  data

Quote from Apoorv on July 27, 2023, 17:02

I have added your IP , it should be working for you now!!

Quote from Pablo Borysenco on July 28, 2023, 11:38

Hello

my test - https://share.pluginus.net/image/i20230728123232.png https://share.pluginus.net/image/i20230728123247.png  https://share.pluginus.net/image/i20230728123259.png https://share.pluginus.net/image/i20230728123320.png

I enabled the filter by SKU and it works great - https://share.pluginus.net/image/i20230728123441.png

I could not repeat the second error, but I disabled caching plugins during the test (maybe the problem is caching)

Quote from Apoorv on August 24, 2023, 19:18

Hey, We are having same issue with the search , SKU search is not working for us ,

Site URL : https://utvcanada.com/
SKU to search for : S3-S3146F

Results on frontend : https://prnt.sc/7K5Z6zNjRR8z
Results on backend : https://prnt.sc/DXLiTXP_CplE

None of the SKU is working on the search, SKU is enabled in the plugin settings as well.  Setting screenshot : https://prnt.sc/XqwHF7jyePAG

Please check this

Quote from Pablo Borysenco on August 25, 2023, 10:45

Hello

Parent product does not have an SKU - https://share.pluginus.net/image/i20230825114437.png

I can't test it on your dev site - https://share.pluginus.net/image/i20230825114540.png

Quote from Apoorv on August 25, 2023, 16:37

Hey I have added the credentials in the space for the site, please use them to check it

Quote from Pablo Borysenco on August 28, 2023, 11:36

Hello

Please do a test

Quote from Apoorv on August 28, 2023, 17:05

Hey the search is now working again Thank you, what was the issue?

 

Quote from Pablo Borysenco on August 29, 2023, 11:23

Hello

You are using a custom text search (custom extension). But after the last update standard text search is enabled by default and overrides your custom search.

I turned off the standard search - https://share.pluginus.net/image/i20230828221150.png