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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
When I use the product filter, I can see the number of results as a number, but not the actual results themselves. I have already deactivated all other plugins and used a default theme, but the results still do not appear. The only way it works is if I disable all filters except the price filter. Then it works. No error message appears.
Hello
Please drop me exact link to the issue
Describe in more detail what I should do to get the error.
Hi Pablo,
Please go to this page: https://lab-equipment.nl/droogstoof/ and on the left side use the filters and wait for the results. You'll only see the number of search results but no products are shown.
Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png
Update the plugin to latest version - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato
Hi,
The license key has been pasted.
The Envato Market plugin is already active on the website, also with token. But on its plugins tab, it says that the plugin isn't installed yet.
I bought the plugin on Theme Forest a couple of years ago and it's updated every week. The version that is installed now, is 3.3.0
Hello
This is an old version of the plugin. If you are unable to update the plugin using the envato plugin:
Please delete the old version and install the new version. All settings will be saved
Hi Pablo,
can I do this by the Envato Market on the website dashboard or do I have to purchase it again then? Because I bought it on ThemeForest.
Hi,
I deleted the installed plugin and installed the new one by Wordpress dashboard -> Envato Market -> plugins. Then I deleted the cache and tested the filter again, but the same problem is still there: https://lab-equipment.nl/droogstoof/
Hello
Ok! Great, the new version now has the setting you need.
Please activate SEO URL - https://share.pluginus.net/image/i20250212113911.png
in Advanced->Options - https://share.pluginus.net/image/i20250212113955.png
Clear all cache and do a test
Unfortunately, the problem remains: https://lab-equipment.nl/droogstoof/
Hello
Ok! Please drop me wp-admin access - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png
The problem is that our plugin uses the shop template to display the result. And it seems that the theme has such a template (without products)
Hi Pablo,
You can login.
Hi Pablo,
Yes, it works now but it takes a very long time now before the results show up.
What can we do about that?
Hello
Please read this - https://products-filter.com/searching-is-slow
Yes, thank you Pablo!
Welcome;)