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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
greenmntn802(@greenmntn802)
23 Posts
Customers
May 24, 2020, 21:54

Downloaded this plugin in hopes to upgrade to the paid version but can't get the free one working. I also downloaded the WOOF by Category and have the filter appearing on only one category page for testing purposes. The filters appear but I get an error no products found when ajax is disabled and when it's enabled it filters unrelated products on the page to view.

Looking for something really basic. Categories, color, sizes... thought it would be simple.

I watched the video and also made sure sort was set to default, cleared cached on wp and on my computer etc.

Using default storefront theme.

 

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 25, 2020, 12:42

Hello

Please  drop me  exact  link  to the  issue

Disable WOOF by Category

 

#2
greenmntn802(@greenmntn802)
23 PostsTopic Author
Customers
May 26, 2020, 18:02

Trying that right now! I will let you know if that fixes the issue! Thanks for the very quick reply!

#3
greenmntn802(@greenmntn802)
23 PostsTopic Author
Customers
May 27, 2020, 11:21

I went ahead and disabled the woof category. Nothing has changed.  The generic woo filter does yield accurate results when tested.

#4
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 27, 2020, 11:26

Hello

Ok! Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png

#5
greenmntn802(@greenmntn802)
23 PostsTopic Author
Customers
May 27, 2020, 14:58

Done,  thanks!

#6
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 28, 2020, 11:22

Hello

Very strange.  Can you drop me FTP access? I will  investigate  it

#7
greenmntn802(@greenmntn802)
23 PostsTopic Author
Customers
May 28, 2020, 12:00

Yes it is. I installed and reinstalled about 3 separate times. I was able to get it to partially work by changing the permalinks but it still did not sort categories or colors but worked for sizes...

 

#8
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 29, 2020, 15:55

Hello

Please  do  test!

Why do you need this setting - https://c2n.me/47LgMF5.png ?

#9
greenmntn802(@greenmntn802)
23 PostsTopic Author
Customers
May 29, 2020, 16:52

It's working perfect now! Thank you so much for your help!!!

Not sure why that setting so I changed it back to"Or" as I would like it work that way.

 

 

#10
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
June 1, 2020, 11:52

Hello

Ok! Welcome;)

#11