Need help with WOOF Husky with Polylang.
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hello.
I have a problem with filters on my website.
We have your WOOF Husky plugin integrated in combination with Polylang.
It shows attributes that are not in the product cards themselves.
There are many different problems, i.e. it shows false information, displays different parameters, etc.
Is there any way to"reload" them?
Or can you repair them directly by connecting to our domain and our website?
I wrote to you earlier, but we were unable to solve the problem.
Hello
Ok please drop me exact link to the issue and wp-admin access - https://clip2net.com/s/4kgbvfT ->https://c2n.me/4kgbxcZ.png
And describe in more detail what I should do to get the error
Done.
See what the problem is:
We have a problem with the filters.
That is:
1) The colors in the"Color" filter are failing.
2) Problem with sliders, i.e. strange and incomprehensible numbers that are not even on the products.
3) Incorrect product attributes.
That is, for example,"Glue layer" in the filters for selection is there, but when you click on it, it gives the product, which does not have this attribute and has never been.
In general, you need to fix it somehow, or do some cache clearing, or completely reset these filters, if nothing works out and I will re-enter.
Hello
1 - The colors are what you specified in the settings. Regarding colors in another language - this only works with WPML ( https://c2n.me/4kmqT7c.png ) - https://products-filter.com/extencion/color
2 https://share.pluginus.net/image/i20240220114917.png - Please use dots instead of commas
3 yes it looks like you have problems with the database. https://c2n.me/4kmrj0F.png - This product does not have such an attribute. But even the internal woocommerce filter shows this product - https://c2n.me/4kmrrQh.png
Please update the plugin to latest version - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato
Can you help me solve this?
What do you recommend? Should I uninstall everything, reinstall the plugin and then everything will work?
Or is there a chance to save everything, leaving all the data as it is?
Also, what should I do now?
1) Update the HUSKY plugin
2) Put dots instead of commas
3)...
4)...
5)....
Also about the colors.
They are constantly"flying off"
That is, where there is a colored picture or selected through the palette, after a while it becomes just black. I don't understand why.
Like, a week ago it was yellow, and today it's become colorless, just black.
What could be the reason and what should I do about it?
Hello
about the colors:
Regarding colors in another language - this only works with WPML ( https://c2n.me/4kmqT7c.png ) - https://products-filter.com/extencion/color
where there is a colored picture or selected through the palette, after a while it becomes just black. - Because when you switch the language and save the plugin settings, you overwrite the colors for the terms
I don’t know how to solve the problem with your database, it has nothing to do with my plugin. I think you should hire a developer
Can you fix it for us if we pay you for the work, for example?
Please understand us, we are not good programmers, we can say that we are not good at all.
We hired people to do it for us, we don't know the nuances.
That's why I'm asking you such stupid questions, because I don't really understand it.
Hello
unfortunately we don't have time for custom tasks
you can hire developers here - https://www.fiverr.com/search/gigs?acmpl=1&sub_category=140&category=10&utf8=%E2%9C%93&search_in=category&source=guest-hp&locale=en&query=wordpress&page=1&layout=auto
you can try this team - https://wpkraken.io/