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My product list does not want to display

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Rootsdes(@rootsdes)
6 Posts
Customers
June 28, 2023, 16:04

Hi guys my product list just says loading....

 

https://lefera.co.za/mabalingwe/test/

 

Please have a look. And let me know what the issue can be?

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
June 29, 2023, 11:11

Hello

Please  drop  me  FTP access - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134615.png - I  will  check it

#2
Rootsdes(@rootsdes)
6 PostsTopic Author
Customers
June 30, 2023, 09:24

I have please let me know.

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
June 30, 2023, 12:13

Hello

Please  drop  me  FTP access - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134615.png - I  will  check it

Without FTP access I can't find the reason

#4
Rootsdes(@rootsdes)
6 PostsTopic Author
Customers
June 30, 2023, 15:19

Can you log into the website or do need ftp access?

 

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 3, 2023, 10:55

Hello

Yes I  can log  in. But to solve the problem, I need FTP access, if you don't know how to make FTP access write to hosting support

#6
Rootsdes(@rootsdes)
6 PostsTopic Author
Customers
July 17, 2023, 08:50

Hi Pablo ok I have added the ftp details. Its in the public html in the folder mabalingwe.

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 17, 2023, 13:24

Hello

Unfortunately FTP access is not working

#8
Rootsdes(@rootsdes)
6 PostsTopic Author
Customers
July 17, 2023, 19:14

Please try again I just changed the reset the password. Sorry for the inconvenience

#9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 18, 2023, 12:53

Hello

Unfortunately FTP access is not working.Maybe you have an IP limit

Added  my IP  in  private  data

#10
Rootsdes(@rootsdes)
6 PostsTopic Author
Customers
July 20, 2023, 11:16

I dont know what to do? How to I add you?

#11
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 20, 2023, 11:42

Hello

It should be in your hosting settings. But if you (your employee) did not set up an IP restriction, then the reason is different

But I can't connect, I get this error:  Unable to connect to server

Please  try  to  write to  your  hosting support

now I just can't see your site - ERR_CONNECTION_TIMED_OUT

#12