multiple selection results error
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hello,
I do have problem on my website with multiple selection results error:
When I select more than one capacity, the system doesn't show all matching products. Instead of displaying, for example, 5000L and 10000L tanks, the page only shows one size or displays a message that no products were found.
Here is example:
wetransfer.com/downloads/0a33f23dfb1d915eabea0f00c0141a6620260410091031/8890489433233c263b06ec487bfe5eb120260410091205/5ef15d
How can I fix this issue?
Thanks!
Hello Arek
Thank you for the detailed description. The issue is with the query logic for your capacity filter. Right now it is set to AND, which means the plugin looks for products that match all selected values at the same time - since no single product can be both 5000L and 10000L, nothing is shown.
To fix this, go to your WOOF filter settings, find the capacity attribute, and change the Query type from AND to OR. After saving, selecting multiple capacities will correctly show all products that match any of the selected values.
Let me know if you need help finding that setting.
p.s. juts looked your site, but page with HUSKY filter is noth there, and looks like the plugin is disabled