Quote from Pablo Borysenco on June 24, 2022, 11:46

Hello

Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png

Update  the  plugun to latest  version - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato

https://share.pluginus.net/image/i20220624094506.png  - This is a third party popup sidebar. Can you turn it off?

 

Quote from Agency on June 24, 2022, 14:06

Thanks for fast response. Can't see the .png. Not sure what popup you mean, it's a Flatsome sidebar. I think plugin is up to date.

Quote from Pablo Borysenco on June 27, 2022, 10:52

Hello

Not sure what popup you mean, it's a Flatsome sidebar.  - Yes I meant it

I think plugin is up to date. - I see what version of the plugin you are using. Please update the plugin(2.2.8) - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato

Quote from Agency on June 28, 2022, 16:00

Hi!

Thanks, i have updated it. It did not work but now the color filters are also not showing. I have noticed that when you put the autosubmit option at option on 'yes' and you select an option in the filter, the loading button appears and the fields are appearing like they should. But the laoding button keeps spinning..

Do you know what to do?

https://online-shop.shcn.de/?s=&post_type=product (colors on the left side on desktop under Farbton).

 

Thanks in advance!

Quote from Pablo Borysenco on June 29, 2022, 12:30

Hello

Please  clear all cache

Check  this   option - https://share.pluginus.net/image/i20220628214613.png

Quote from Agency on June 29, 2022, 12:40

Hi,

 

I have removed all cache. Where are the options that are in that image? They options in the products filter at WC>products filter are different. I can see, 'Try to ajaxify the shop'. That one is set on 'no". Or is it something else?

Thanks in advance.

Quote from Pablo Borysenco on June 30, 2022, 10:09

Hello

Please  check  it  on  widget  settings

Quote from Agency on June 30, 2022, 13:18

Hi,

Did that, but nothing changes.  LAtest version of Flatsome. Have another copy of this website with older version of Flatsome (https://webshop.shcn.eu/), there is no problem there, checked Siteground optimiser etc and WOOF settings also in widget, they are all the same. Also swithed off plugins. Could it be this theme thing? How can i solve it? Thanks in advance.

Quote from Pablo Borysenco on July 1, 2022, 10:30

Hello

Please drop me  wp-admin access - https://share.pluginus.net/image/i20210618130558.png ->https://share.pluginus.net/image/i20210618130637.png

I see an error in the optimized JS file

Quote from Agency on July 1, 2022, 14:25

Thanks, i've done it.

Quote from Pablo Borysenco on July 4, 2022, 11:20

Hello

Please  do a test

Quote from Agency on July 4, 2022, 12:04

Hi,

Thanks, the colors are back, but the other ones three multiselect ones are still not showing properly. Thanks in advance.

Quote from Pablo Borysenco on July 5, 2022, 11:08

Hello

ut the other ones three multiselect ones are still not showing properly - please describe it in more detail and  drop me  exact  link

Quote from Agency on July 5, 2022, 17:18

Hi, it's still the same thing https://online-shop.shcn.de/shop/.

Press on the filter and check below the colors. There are three multiselect filters. Can you check the screenshot? Thanks

Quote from Pablo Borysenco on July 6, 2022, 13:18

hello

https://share.pluginus.net/image/i20220706111344.png - this popup sidebar is third party functionality. I already wrote to you about it. Can you turn it off?   OR disable  JS  library  - https://share.pluginus.net/image/i20220706111755.png

Quote from Agency on July 6, 2022, 14:57

Hi,

I know, it's the Standard Flatsome theme product filter. The best selling Woocommerce theme on Envato. Are the products not compatible right now? I can't turn it off.

About disabling the library: which library? And what is the photo in the link? Where can i find that? How do i disable it?

Kind regards,

Quote from Pablo Borysenco on July 7, 2022, 11:08

Hello

I can't turn it off.  - Is there such a setting? If this third-party functionality can be disabled then you can try the pop-up widget filter functionality

About disabling the library: - filter  settings->Design->https://share.pluginus.net/image/i20220706111755.png

Quote from Agency on July 7, 2022, 13:08

Hi,

 

What is the 'pop-up widget filter functionality', where can i find it? Is there documentation?

 

Disabling that libray: i have tried that but then on desktop the filters are looking very strange.

 

Kind regards,

Quote from Pablo Borysenco on July 8, 2022, 11:03

Hello

'pop-up widget filter functionality' - https://share.pluginus.net/image/i20220708085846.png - this is a widget that opens on the click of a button in mobile devices.   Is there documentation? - Ask in the support of the current theme

 i have tried that but then on desktop the filters are looking very strange - yes, because this library styles dropdowns. And this library is not compatible with elements that change width dynamically