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Mobile are not working

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Kelly(@kelly-3)
3 Posts
Customers
February 20, 2021, 16:49

Hello,
I just purchased the Pro-Version yesterday. So I have two issues.

When I change the option in the menu, other options change randomly as well. Therefore I have to try many times till the right options are saved correctly. So this point seems buggy.

But the main issue is the mobile filter is not working on mobile nor tablet. I can't see the colors just grey swatches. I can filter some attributes, but the filter isn't having any effect on the shop page.

Please get back to me soon as I need at least a working mobile filters.

Best regards

Kelly

Last edited on February 20, 2021, 16:51 by Kelly · #1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 22, 2021, 12:51

Hello Kelly

Looks like my filter is disabled on your site

It looks like the problem is in JS errors on your site - https://c2n.me/4b34ij7.jpg  ( does not depend on the type of device . Try as an unregistered user)

Please  drop  me exact  link to the issue

 

#2
Kelly(@kelly-3)
3 PostsTopic Author
Customers
February 22, 2021, 14:34

Hello Pablo,

yes I deactivated it, because the mobile version issn't working. The plugin crashed the mobile version completly as the menu is not working anymore and pictures aren't seen.

 

#3
Kelly(@kelly-3)
3 PostsTopic Author
Customers
February 22, 2021, 14:49

Sometime I get it to work, but the colors on mobile device are not shown:

Please check again now.

#4
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 23, 2021, 13:02

Hello

Please  disable  JS  optimization   clear  all  cache  amd  do   a  test

#5