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🎄 Holiday Notice - Support Vacation 🎄

ATTENTION: From December 28, 2025 to January 6, 2026 our support team will be on vacation.

Important information:

  • ❌ No ticket responses from December 28 to January 6
  • ✅ Support will resume on January 7, 2026
  • 📝 You can still submit tickets during vacation - they will be queued and answered starting January 7
  • ⚠️ Urgent technical issues: Please check our documentation and codex first

🎅 Season's Greetings! 🎅

We want to thank all our amazing customers for your trust and support throughout 2025!
Merry Christmas and Happy New Year to you and your families! 🎉

We wish you:

  • 🚀 Successful online stores
  • 💰 Growing sales
  • 😊 Happy customers
  • 🎯 Achieved goals in 2026

Thank you for being with us! We appreciate every one of you and look forward to continuing our work together in the new year.

Rest, recharge, and see you in 2026!

Best regards,
PluginUs.Net Team

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
samoscratch(@samoscratch)
4 Posts
Customers
June 14, 2024, 21:25

Hello,

Please see video that will explain further.

https://www.loom.com/share/296710f4e12645f9ac0a62b224bbd356?sid=07190e8f-f9a5-4b8b-ac95-b6680e08db6e

Any way to address this? I don't know how to use meta fields unfortunately.

Thanks.

 

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
June 17, 2024, 08:32

Hello

Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png and  wp-admin access - https://share.pluginus.net/image/i20230222134615.png - I will check it

#2
samoscratch(@samoscratch)
4 PostsTopic Author
Customers
June 20, 2024, 01:23

Hi,

Thank you for response, I entered the information.

Thanks again for checking.

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
June 20, 2024, 09:44

Hello

My  test -  https://c2n.me/4l3CoWh.mp4 - The plugin works great with standard fields.

Is this your custom functionality? - https://c2n.me/4l3Cwmz.png or is this a functionality of a third-party plugin?

#4
samoscratch(@samoscratch)
4 PostsTopic Author
Customers
June 20, 2024, 17:30

Hi,

I assume that it is custom, unfortunately I did not build the website so I don't have a definite answer.

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
June 21, 2024, 09:22

Hello

ok! Can you drop me ftp access  - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png - I will check this code

#6
samoscratch(@samoscratch)
4 PostsTopic Author
Customers
June 21, 2024, 16:22

Thank you, appreciate it, I would have to ask the host for ftp access since it is managed by a company.

Would something like this work instead?

https://wordpress.org/plugins/wp-file-manager/

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
June 24, 2024, 09:19

Hello

Please provide us with FTP access - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png  . Unfortunately, using the file manager is not safe.

#8