Issues with WOOF Filter on Mobile and Desktop + Turbo Mode Question
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Quote from balvit@gmail.com on March 17, 2025, 13:24Hello,I’m experiencing several issues with the HUSKY - WooCommerce Products Filter plugin on my site and would appreciate your help. The setup was done by a technical specialist a few years ago, so I might not know all the installation details. Here’s the situation:Setup Details
The filter is implemented via two widgets:
One for the desktop version. One for the mobile version (with "Mobile mode" enabled).Issues on Mobile Version
Filter Shows All Product Data:
On the mobile version, the filter displays attributes and categories for all products on the site, ignoring the current category page. On the desktop version, it works correctly: for example, in the "Хвойники" (Conifers) category, it only shows attributes/tags relevant to that category (e.g., attributes for conifers). How can I make the mobile filter show only subcategories and attributes relevant to the current category? Where should I look in the code to fix this (e.g., specific hooks or files)? Page Freezes After Applying Filter:
After applying the filter on mobile, the page becomes unresponsive. Clicking anywhere doesn’t work—it feels like an overlay or process is blocking interaction. Could this be related to AJAX or a rendering issue? Where can I debug this behavior?Issue on Desktop Version
"Searching" Overlay Persists:
After applying the filter and displaying results on desktop, the "Идет поиск" ("Searching") overlay doesn’t disappear, even though the search is complete. How can I fix this so the overlay hides once filtering is done?General Question About Turbo Mode
Turbo Mode for Desktop Only:
Is it possible to enable Turbo Mode only for desktop and keep it disabled on mobile? Currently, when I enable Turbo Mode and set "Dynamic recount only PC" in the settings, the filter on mobile stops loading entirely. How can I configure it to work on desktop while keeping the mobile filter functional without Turbo Mode?
I’d be grateful for any pointers on which hooks or files to check to resolve these issues.Thank you in advance for your assistance!Best regards,
Vitaly
- The filter is implemented via two widgets:
- One for the desktop version.
- One for the mobile version (with"Mobile mode" enabled).
- Filter Shows All Product Data:
- On the mobile version, the filter displays attributes and categories for all products on the site, ignoring the current category page.
- On the desktop version, it works correctly: for example, in the"Хвойники" (Conifers) category, it only shows attributes/tags relevant to that category (e.g., attributes for conifers).
- How can I make the mobile filter show only subcategories and attributes relevant to the current category? Where should I look in the code to fix this (e.g., specific hooks or files)?
- Page Freezes After Applying Filter:
- After applying the filter on mobile, the page becomes unresponsive. Clicking anywhere doesn’t work—it feels like an overlay or process is blocking interaction.
- Could this be related to AJAX or a rendering issue? Where can I debug this behavior?
- "Searching" Overlay Persists:
- After applying the filter and displaying results on desktop, the"Идет поиск" ("Searching") overlay doesn’t disappear, even though the search is complete.
- How can I fix this so the overlay hides once filtering is done?
- Turbo Mode for Desktop Only:
- Is it possible to enable Turbo Mode only for desktop and keep it disabled on mobile?
- Currently, when I enable Turbo Mode and set"Dynamic recount only PC" in the settings, the filter on mobile stops loading entirely. How can I configure it to work on desktop while keeping the mobile filter functional without Turbo Mode?
- I’d be grateful for any pointers on which hooks or files to check to resolve these issues.
Vitaly
Quote from Pablo Borysenco on March 18, 2025, 11:55Hello Vitaly
Please renew your support
Yes I see that you have customized the plugin code, please delete your code and everything will work correctly.
For a filter on a mobile device, do not use the download filter button.
"Searching" Overlay Persists: - I checked this and I can't repeat this error.
Turbo Mode for Desktop Only: - Unfortunately the plugin does not have such a feature.
Hello Vitaly
Please renew your support
Yes I see that you have customized the plugin code, please delete your code and everything will work correctly.
For a filter on a mobile device, do not use the download filter button.
"Searching" Overlay Persists: - I checked this and I can't repeat this error.
Turbo Mode for Desktop Only: - Unfortunately the plugin does not have such a feature.