Issue with Filter Not Working in French Language
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Dear Support Team,
We are facing an issue where the filter is not working correctly when switching the language. It works properly in the default language, but when we check in French, it fails to work when we directly call the filter URL. However, when we remove this "cadeauxcare" slug the URL functions properly. Additionally, when we try to add a custom slug, it does not work correctly.
Please refer to the attached video for further clarification.
We would appreciate your prompt assistance in providing a solution for this issue as soon as possible.
Thank you.
Hello
Please drop me exact link to the issue
What translation plugin do you use?
Hello
Thank you for the response.
1) Please drop me exact link to the issue
https://care.ca/fr/cadeauxcare/boutique/swoof/product_tag-investir-dans-le-futur-des-femmes/
2) What translation plugin do you use?
Hello
Please try in Advanced->Options - https://share.pluginus.net/image/i20241114112728.png and do a test
Hello
We made changes in the settings as per your suggestion, but the filter is still not working.
Please check this video for your reference.
Site URL: https://care.ca/fr/cadeauxcare/boutique/swoof/product_cat-fete-des-peres/
Thank you
ok! Please try to disable SEO URL and do a test
Update the plugin to latest version
Hello
We disabled SEO URLs and tested the functionality, but the URL is created as follows: https://care.ca/fr/cadeauxcare/boutique/?swoof=1&asdas=dasd&product_cat=fete-des-peres&paged=1.
We need the URL to be: https://care.ca/fr/cadeauxcare/boutique/swoof/product_cat-fete-des-peres/
Thank you
Hello
We need the URL to be - Yes, I understand that. But I need to do a test.
Do you have any third party plugins to configure/change redirects?
Yes, we used the Rank Math SEO plugin for redirection, but the plugin is not having the desired effect
Hello
Please drop me wp-admin access - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png
Can I disable plugins to test?
We have sent the admin details to you. Please check on your end, confirm, and let us know if you need anything else from us.
Thank you.
Hello
Please drop me ftp access - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png
Hello
Please let us know which solution you need to add using SFTP so we can implement it accordingly. If you still require the SFTP details, let us know.
Thank you.
Hello
We don't have a solution to the problem, we need to research it. We need access to our plugin and to the functions.php file.