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Internal server error when 0 result

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Frederic(@frederic)
4 Posts
Customers
January 2, 2020, 15:07

Hi,

We have an Internal Server Error when we search for a product that doesn't exist (or a product with a mistake).

https://groupe.ctn.fr/boutique/

Can you please help us ?

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 3, 2020, 11:50

Hello

Please paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png and  wp-admin access - https://c2n.me/42BAoj4.png

#2
Frederic(@frederic)
4 PostsTopic Author
Customers
January 27, 2020, 18:31

Hi,

Sorry for the delay, I put the private datas.

I guess the problem comes from the htaccess ? Can you help us ?

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 28, 2020, 13:24

Hello

Please paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png

Do not forget to click on the button - https://c2n.me/45Iokrm.png

#4
Frederic(@frederic)
4 PostsTopic Author
Customers
January 28, 2020, 13:30

Ok, done

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 29, 2020, 13:14

Hello

Ok! Please  check  your  wp-admin  access - https://c2n.me/45JzGp1.jpg

#6
Frederic(@frederic)
4 PostsTopic Author
Customers
January 29, 2020, 13:51

Please try again, the same password

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 30, 2020, 13:57

Hello

Not sure if this relates to my plugin. Try  to  disable  my plugin  and  do  test - https://groupe.ctn.fr/couleur/vert/?pa_evenement=mariage&pa_texture=molleton&pa_longevite=perenne

And  try  this  test  with  another  theme

#8