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Installing plugin

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
svanwieringen(@svanwieringen)
7 Posts
Customers
May 26, 2021, 12:53

Hello,

This is the case:

I had the free version of Woof woocommerce products filter. Afterwards I bought the paid version for 39 dollars. It was impossible to add the purchase code on the free version. No obvious field to fill in. So I deleted the free version and downloaded the paid plugin. Tried to install it but I got the following message:

Cannot install plugin: woocommerce-products-filter/ext/image/js/html_types/image.js

What does this mean? do I need to remove something? If so, where do I remove it?

So please tell me: how do I install this plugin?

Thank you!!

Last edited on May 26, 2021, 13:04 by svanwieringen · #1
svanwieringen(@svanwieringen)
7 PostsTopic Author
Customers
May 26, 2021, 13:21

I have removed the entire plugin from the FTP server. After trying to install the plugin via Wordpress I get the following message:

Folder could not be created: /home/lavernal/domains/lavernaliving.nl/public_html/wp-content/plugins/woocommerce-products-filter/ext/turbo_mode/helpers

Even after deleting it all still not possible to install. What seems to be the case here?

#2
svanwieringen(@svanwieringen)
7 PostsTopic Author
Customers
May 26, 2021, 13:31

When looking at the FTP server"after trying to install" I can see all other maps are there (except for map"helpers"). In Wordpress no plugin is visible.

#3
svanwieringen(@svanwieringen)
7 PostsTopic Author
Customers
May 27, 2021, 09:40

For some reason after installing your plugin I am not able to install any plugin anymore... All was working great before I used your plugin.

PLEASE FIX MY PROBLEM!!!!!!!!!!

#4
svanwieringen(@svanwieringen)
7 PostsTopic Author
Customers
May 27, 2021, 10:14

And now I can't even restore my backups anymore. Please help me.

#5
svanwieringen(@svanwieringen)
7 PostsTopic Author
Customers
May 27, 2021, 12:38

I fixed the problem myself. After fixing the issue I could install properly.

#6
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 27, 2021, 15:26

Hello

Great! I'm glad you managed to solve the problem

I want to give you advice.

Please do not write so many messages, because in this case your ticket is moving in the queue.  Better  edit  your  messages

Thank  you!

#7