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Install Version 2.2.5.5 and Filter is not working

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Phil92FR(@phil92fr)
7 Posts
Customers
July 29, 2021, 14:27

Hi,

WOOF is a nice and important tool for our website and had no issue till now.

We have installed Version 2.2.5.5  (woocommerce-products-filter.zip) and then suddenly filter does not work at all (no display of the filtered results).

Any idea how to solve it ?

Thanks fo help,

Philippe

 

#1
Phil92FR(@phil92fr)
7 PostsTopic Author
Customers
July 29, 2021, 14:58

Website is https://o-by-msa.com/

#2
Phil92FR(@phil92fr)
7 PostsTopic Author
Customers
July 29, 2021, 19:49

I see some answers for later posts so maybe something is wrong in my question.

I bought the pro version, only updated according to Envato email and obviously I should not have.

It worked so fine and now it is down.

Please just tell me what should I do to get it solved or to whom I should ask.

Thanks again,

#3
Phil92FR(@phil92fr)
7 PostsTopic Author
Customers
July 30, 2021, 09:22

Good Morning,

Well, I am now a bit concerned about support of this plug-in.

I have got an email from Envato to download new version of WOOF which I did and then WOOF filtering does not work at all.

As mentioned, WOOF is an important tool for the website. Just tell me what should I do (pay for renew my support,...).

I just need to know !

Thanks,

#4
Phil92FR(@phil92fr)
7 PostsTopic Author
Customers
July 30, 2021, 11:53

I have purchased 6 months support. Data are in Private box.

Please help.

Thanks a lot,

Philippe

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 30, 2021, 12:12

Hello Philippe

I  checked   it - https://c2n.me/4cRcxQr - it looks like the filter is working correctly. Do I have to do something special?

#6
Phil92FR(@phil92fr)
7 PostsTopic Author
Customers
July 30, 2021, 12:25

Hello Pablo,

Very strange ... it works now on my side too.

So the topic can be closed.

Thanks,

Philippe

#7
Phil92FR(@phil92fr)
7 PostsTopic Author
Customers
July 30, 2021, 14:05

Hello Pablo,

Just a little question ...

Have you an advice to speed up the filtering. I check several options (your turbo,...) but do not see anything going faster.

Thanks,

Philippe

#8
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 2, 2021, 10:46

Hello Philippe

Try  to use  a cache - Advanced->Options -https://share.pluginus.net/image/i20210802114517.png

Read  this please -  https://products-filter.com/searching-is-slow/

#9