PluginUs.Net - Business Tools for WooCommerce and WordPress

[realize your idea - make your dreams come true]

Support Forum

You need to log-in to create request (topic) to the support

I am missing a filter option for a account role

The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday. If you have problems with registration ask help on contact us page please
If you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
driessenictdiensten(@driessenictdiensten)
7 Posts
Customers
January 26, 2023, 16:27

I am missing a filter option.

 

I need the filter option is this: 

 

But on this other accout i only see this: 

 

Please let me know what is going wrong.

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 27, 2023, 11:19

Hello

Maybe this taxonomy has no children

Please drop  me  exact  link to the  issue

#2
driessenictdiensten(@driessenictdiensten)
7 PostsTopic Author
Customers
January 28, 2023, 16:11

Can i send website with login details here? Because the website is behind a login.

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 30, 2023, 13:12

Hello

You can  add  any private  data - https://share.pluginus.net/image/i20210618130558.png ->https://share.pluginus.net/image/i20210618130637.png

#4
driessenictdiensten(@driessenictdiensten)
7 PostsTopic Author
Customers
January 30, 2023, 14:05

i did add the login details.

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 31, 2023, 12:31

Hello

Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png

Update  the  plugin  to latest  version - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato

#6
driessenictdiensten(@driessenictdiensten)
7 PostsTopic Author
Customers
January 31, 2023, 13:13

I added the license key, could you take a look how to update? I dont understand the way you mention, that Envato plugin link aint working.

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 1, 2023, 11:15

Hello

OK! I see you bought a plugin yesterday

Link  to  update plugin - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato  \

OR  delete  the  old  version  and  install  the  new  version

#8
driessenictdiensten(@driessenictdiensten)
7 PostsTopic Author
Customers
February 1, 2023, 11:36

ok i did update the plugin but still the same issue, could you take a look

#9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 1, 2023, 12:27

My  test - https://c2n.me/4hJ1tro

#10
driessenictdiensten(@driessenictdiensten)
7 PostsTopic Author
Customers
February 1, 2023, 19:18

Did you login with the ColosseumDSC account? You can see login details in secured area. Thats the account where the filter option is missing.

#11
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 2, 2023, 12:50

Hello

Ok!  Please  delete  all your  custom code  and  do a  test - https://share.pluginus.net/video/v20230202104658.mp4

#12
driessenictdiensten(@driessenictdiensten)
7 PostsTopic Author
Customers
February 2, 2023, 13:51

But if i delete it there all the custom roles have that filter, i dont want that only Adminds should see that filter option

#13
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 3, 2023, 11:42

Hello

Then contact the developer who made this customization for you so that he can set it up properly

We do not support custom code

#14