Quote from digital@omvisconti.it on August 11, 2023, 15:19

Perhaps this could be the problem? https://wpscan.com/vulnerability/b7dd81c6-6af1-4976-b928-421ca69bfa90.

Reflected Cross-Site Scripting

Quote from Pablo Borysenco on August 14, 2023, 13:15

Hello

What plugin version number are  you  using?

Perhaps this could be the problem?   - This information is for a very old version

Quote from digital@omvisconti.it on August 28, 2023, 11:09

I have installed the newest update to Versione 3.3.4.3 but unfortunately the problem still persists. If I deactivate the Husky filter plugin, WP Admin is much faster, but when I reactivate it everything slows down again. I'm not sure how I could provide more insight....perhaps using Query monitor? Just to clarify, this behaviour happens no matter what theme I am using.

Quote from Pablo Borysenco on August 28, 2023, 12:48

Hello

Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png and  wp-admin access - https://share.pluginus.net/image/i20230222134615.png

 

Quote from digital@omvisconti.it on August 28, 2023, 16:02

I have added our license key and WP Admin access

Quote from Pablo Borysenco on August 29, 2023, 11:20

Hello

Unfortunately, I can't log in due to your jetPack settings.

Quote from digital@omvisconti.it on August 29, 2023, 11:34

Try now

Quote from digital@omvisconti.it on August 29, 2023, 12:07

Actually there might have been a problem with the password before, but it should be working now.

Quote from Pablo Borysenco on August 29, 2023, 12:27

I did a test - pages are loaded from 3 to 5 (very rarely, mostly 4) seconds

I installed the query monitor plugin and didn't find anything to indicate that my plugin is slowing down the admin panel

Quote from digital@omvisconti.it on August 29, 2023, 12:50

I have verified, and in effect the problem is solved if I enter with the username that I provided you. When I enter through my admin user registered with Wordpress.com, the problem persists and page loading time is over 20 seconds. Very bizarre. I will reach out to Wordpress.com support.

Quote from digital@omvisconti.it on August 29, 2023, 15:11

It probably doesn't interest you, but the problem persists when logged into a Wordpress.com account. I have updated the login information to use a Wordpress.com account that I have created to troubleshoot. Would you be able to verify using this account? Thank you.

Quote from digital@omvisconti.it on August 29, 2023, 18:08

I will add that if I change the language to English, WP Admin speeds up considerably after a little while, down to 8 seconds loading time. It would be ideal if I could switch the language back to Italian for the admin user interface, but for now I have it set to English to resolve the issue. Is there any way to resolve the problem in IT?

Quote from Pablo Borysenco on August 30, 2023, 11:51

Hello

Please  try  to  do a test  on  another  device

My  test( log in  via  Wordpress.com  ) - https://c2n.me/4jfbnoX

do you mean change the language here? - https://share.pluginus.net/image/i20230830125105.png

Quote from digital@omvisconti.it on August 30, 2023, 12:19

Now even set as IT WP Admin is super fast with this account! I have no other choice but to share my actual admin account with you to check with that one which is now updated in the private data credentials. Because no matter what, under my admin account the loading time is over 20 seconds in IT, and from 10-15 seconds in EN.

Quote from digital@omvisconti.it on August 30, 2023, 17:57

Unfortunately even under the troubleshooting account it is slow again, from 20-30 seconds to load each page. Here is the screencast: https://www.dropbox.com/scl/fi/wnfqo09b4la6mq8xq4uh4/wp-admin-screencast.mp4. Please can you let me know what is conflicting?

Quote from digital@omvisconti.it on August 31, 2023, 11:09

Today the current admin account I have shared with you is fast in EN. In IT it is painfully slow. When I am referring to the language setting, it is not the language of the website but the language of the profile found under Users > Profile > Language

Perhaps it would also be helpful to know that we are using PHP 8.1

Quote from Pablo Borysenco on August 31, 2023, 11:54

Hello

Ok! I  got  it

Please  drop  me  ftp access  - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134615.png

Quote from digital@omvisconti.it on August 31, 2023, 12:08

I have added the FTP access

Quote from digital@omvisconti.it on September 1, 2023, 11:05

I just wanted to let you know that everything is fast today, both in EN and IT. I have fixed a number of PHP errors, so perhaps those were causing the underlying issue. I don't think you need to take further action, but I will let you know by the end of next week if everything remains fast or not.