Husky PRO extremely slow with "Auto Recount" – No improvement over free version
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Dear Husky Support Team,
I had been using the free version of your plugin (Husky – WooCommerce Product Filter) and it was working correctly, but the filtering performance was very slow when using the "Auto Recount" feature.
After reading that the PRO version improves performance, I decided to purchase the plugin hoping it would solve the speed issue. (this is my purchase code: PRIVATE DATA! - 19 de junio de 2025)
Unfortunately, even with the PRO version installed and correctly configured, the filtering is still extremely slow (7–10 seconds). We've followed all instructions from your documentation, including:
Enabling performance-related settings
Caching counts with transients
Optimizing server resources and database
Disabling other plugins and running minimal tests
Despite all of this, there has been no noticeable improvement in performance compared to the free version.
I kindly ask:
If there is a working solution or specific configuration to resolve this issue, please provide detailed guidance.
If not, I would like to request a refund, as the main reason for purchasing the PRO version was the promised performance improvement — which has not been achieved.
Thank you for your understanding and support.
Looking forward to your reply.
Best regards,
Paco García
Hello Paco García
After reading that the PRO version improves performance - Please give me a link and a screenshot where we gave this information.
Read this - https://products-filter.com/searching-is-slow
Hello, in your own PRO plugin, in the advanced options section, you see this text highlighted in red, which I've attached in the image, which talks about the speed increase.
Thanks a lot.
Hello
No, that's not what I asked for. Give me a screenshot of the text where we stated this: https://share.pluginus.net/image/i20250623110759.png
You previously used the free version of the plugin, which has the same options - https://share.pluginus.net/image/i20250623110916.png - it turns out that after testing this in the free version you still decided to buy the plugin
Hello. I don't have any more screenshots. I don't know where I read that, but I thought it made sense since it said the premium version performed queries much faster. I seem to remember this was achieved by indexing a table with search results or something similar. Obviously, I didn't need to spend $50 to get no improvement, especially since I already had the free version installed, which gives the same results as the premium version.
Thank you very much, and I hope you understand the confusion.
Best regards.
Hello
We have never claimed anywhere that the paid version works faster. And the main idea of a free version is to give the user the opportunity to decide whether the plugin is right for him.
What you wrote is not true and looks like an accusation that we force users to buy our plugin to increase productivity. We indicate everywhere that the user should test the free plugin and only then make a purchase.
Please read this - https://themeforest.net/page/customer_refund_policy
To fix this - https://products-filter.com/searching-is-slow