Quote from Malek on February 26, 2024, 03:46

Hi I’m attaching WordPress’s detailed response regarding this issue/bug.
please FIX.

 

“Brian T. (Woo)

Feb 26, 2024, 00:05 UTC

Hello there,

Thanks for reaching out in live chat earlier with your questions about the multicurrency functionality in WooPayments, and the issues it's causing with the HUSKY - Products Filter Professional for WooCommerce extension.

I've now tested this and you can compare between the core functionality and the functionality of this third party plugin on your staging site.

This page is built with the core Product Collection block and product filters block - https://staging-0210-tissusbbwpc.wpcomstaging.com/shop-2/

This page is built with the third party shortcodes. - https://staging-0210-tissusbbwpc.wpcomstaging.com/

Note that the issues don't occur in the core functionality. You'll want to contact the developer of this extension so they can address this issue. Based on my research during our conversation. I believe they may be running into a similar issue as this one depending on how they are fetching the prices for the products -  https://github.com/Automattic/woocommerce-payments/issues/6024

From that issue:

The problem is that StoreAPI gets the prices directly from the DB and there is no point to hook to do a currency conversion, which results in showing prices on the price filter block in the store currency

If this third party extension is fetching prices via the StoreAPI, this could be the cause of the issue.

Thanks again for your time today, I hope this helps move this issue to a resolution.

Cheers,
Brian T. | Happiness Engineer @ Automattic
Supporting WooCommerce - Live from Alaska”

Thanks for reaching out in live chat earlier with your questions about the multicurrency functionality in WooPayments, and the issues it's causing with the HUSKY - Products Filter Professional for WooCommerce extension.

I've now tested this and you can compare between the core functionality and the functionality of this third party plugin on your staging site.

This page is built with the core Product Collection block and product filters block - https://staging-0210-tissusbbwpc.wpcomstaging.com/shop-2/

This page is built with the third party shortcodes. - https://staging-0210-tissusbbwpc.wpcomstaging.com/

Note that the issues don't occur in the core functionality. You'll want to contact the developer of this extension so they can address this issue. Based on my research during our conversation. I believe they may be running into a similar issue as this one depending on how they are fetching the prices for the products -  https://github.com/Automattic/woocommerce-payments/issues/6024

From that issue:

The problem is that StoreAPI gets the prices directly from the DB and there is no point to hook to do a currency conversion, which results in showing prices on the price filter block in the store currency

If this third party extension is fetching prices via the StoreAPI, this could be the cause of the issue.

Thanks again for your time today, I hope this helps move this issue to a resolution.

Quote from Pablo Borysenco on February 26, 2024, 13:37

Hello

Can  you drop  me  wp-admin+ftp access to  your test site?

Quote from Malek on February 26, 2024, 14:31

Done. Looking forward to a fix.

Thanks

Quote from Malek on February 26, 2024, 23:44

Hi,

Any updates?

 

thanks.

Quote from Pablo Borysenco on February 27, 2024, 12:39

Hello

The developer will take care of this task as soon as possible

Quote from Malek on February 27, 2024, 13:19

Thank you. Appreciate that.

Will he give us the guidelines on how to integrate the fix/changes to the live site?
Since he will be making the fix/changes on the staging environment.

Quote from Pablo Borysenco on February 27, 2024, 18:11

please check your access - https://share.pluginus.net/image/i20240227181035.png

Quote from Malek on February 27, 2024, 18:58

Hi,

 

we just sent you an admin invitation. Could you kindly accept and login accordingly with the account?thanks

Quote from Malek on February 27, 2024, 20:39

Hi,

 

Could you kindly confirm the above please?

 

thanks

Quote from Malek on February 27, 2024, 23:54

Kindly find above WP Support response. You either need to create an account with admin@pluginus.net or accept the invitation sent to you at the same address

Quote from Pablo Borysenco on February 28, 2024, 12:41

Hello

This is the site administrator's address, it has nothing to do with support and I do not have access to this email

Quote from Malek on February 28, 2024, 14:57

Hi,

Please give me the email address on which you’d like to receive an invitation.

 

Quote from Malek on February 29, 2024, 00:58

Can we get an answer please?

Quote from Pablo Borysenco on February 29, 2024, 11:52

Hello

added in private data

Please renew your support

Quote from Malek on February 29, 2024, 12:20

Done. Kindly check please.

Quote from Pablo Borysenco on February 29, 2024, 18:48

Ok!  now I think I need another access for a new email

I checked your invitation and it worked. I gave this to the developer and it no longer works.

The developer changed the code, but did not have access to the settings.

You should disable this option - https://share.pluginus.net/image/i20240229184531.png clear all cache and do the test

Quote from Malek on February 29, 2024, 20:04

Hi,

despite doing what is asked, namely disabling the mentioned option and clearing the cache The issue is still there. (See the price format in video attached).

https://streamable.com/aejnrv

could you please give us a demo on how it works from your end?

 

Thanks

Quote from Malek on February 29, 2024, 20:04

with respect to the développer login.

kindly give us the other email address you want us to add/send an invitation to (although you can do that from your end since you have all admin rights)

Quote from Malek on February 29, 2024, 20:05

Up until now we are utterly disappointed by the lack of responsiveness and inability to fix. We will write an extensive feedback to the WordPress team.

we rely on your help and assistance.