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Husky Filter Randomly Disappears

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
MalcolmR(@malcolmr)
3 Posts
Customers
March 12, 2024, 16:04

Hi,

Sometimes I load the page and the Husky Filter does not load at all. Other times it is fine.

I do not know what is causing this.

 

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 13, 2024, 11:46

Hello

Please drop me exact link to the issue

#2
MalcolmR(@malcolmr)
3 PostsTopic Author
Customers
March 15, 2024, 13:23

Hi,

The website is https://mybroadbanddeals.co.uk/ .

I have the Husky filter in the sidebar and sometimes I load the website and the Husky filter won't load at all on Desktop & Mobile.

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 18, 2024, 11:06

Hello

Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png

This looks like a conflict with the cache plugin check the option in the caching plugin settings for something like “different cache depending on the device”

OR  disable Mobile mode in a widget settings of the filter

#4
MalcolmR(@malcolmr)
3 PostsTopic Author
Customers
March 18, 2024, 22:19

Thank you, I have added in my product key now.

I can't find the cache setting, I have options for"Cache dynamic recount number for each item in filter" and"Cache Terms". Is it one of these?

 

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 19, 2024, 12:34

Hello

I mean about the settings in the third-party caching plugin

#6