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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.

Hello,

today I purchased the plugin. Everything is working fine except the following: after I have made modifications on the product description and short description the HTML tags were deleted and the description appears as continuous text without paragraphs. How can I solve that?

Hello

Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png andĀ  wp-admin access - https://share.pluginus.net/image/i20230222134615.png

Did you do this operation in Bulk Editor tab?

Hi Pablo, I have sent the wp-admin details already. I made a modification of the product description of a single product only in order to test it. After saving the html formatting was gone

Please paste your license key here -Ā https://share.pluginus.net/image/i20230222134241.pngĀ ->Ā https://share.pluginus.net/image/i20230222134511.png

To getĀ  licenseĀ  key - https://codecanyon.net/downloads -> https://c2n.me/49ZXJv0.png

Hi Pablo, I cannot find my license key. I already send a request to envato market where I have purchased the BEAR plugin. Confirmation is below. Until today I haven't got a reply from them.

Pls try to fix the HTML problem because I want to work with your plugin to rebuild my webshop.

order confirmation

Hello

Unfortunately we do not support products without the license. If you have access to your account, then you can take the license key -Ā https://codecanyon.net/downloadsĀ ->Ā https://c2n.me/49ZXJv0.png

my test - https://c2n.me/4kouvQv

 

Hi Pablo,

it took me some time to get the required information from envato. Now I have the license number ( private data )

I really hope you can solve the problem

Best regards

Hello

Ok!Ā  Great!

Have you watched my video - https://share.pluginus.net/image/i20240301104444.png - I did a test on your site and I can't repeat this error. Please write what I'm doing wrong and how I can repeat the error

 

pls test the following link to one of our bags https://sochadesign.com/produkt/tiny-tip-croco-black/

As you can see the descriptions have paragraphs. When I use the BEAR plugin to edit the content, the paragraphs are deleted!

How can we solve that problem?

Hello

IĀ  gotĀ  it!

I passed this on to the developer

I'll get back to you with a solution soon

Hello

I'm sorry for the delay

We are currently preparing updates that will include this fix.

But if you don't want to wait. Hot fix:

inĀ  file - \wp-content\plugins\woo-bulk-editor\assets\js\data-tables.js - change this code - https://share.pluginus.net/image/i20240306191449.png to https://share.pluginus.net/image/i20240306191535.png

tinyMCE.get('popupeditor').setContent(content.replace(/\n/g,"<br />"));

Press Ctrl+F5Ā  and do a test

Hello,

that are great news! I hope to get the update information asap. I really like the plugin!

I'm not the expert to change something in the code. Therefore a simple update would be fine

hello

Ok! We have already updated the plugin.

PleaseĀ  readĀ  thisĀ  - https://bulk-editor.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato

Hello,

now it is working perfectly! Thanx for the update of your plugin in such a short time

Hello

Great! Welcome;)