How to set the Base currency on my shop while using the plugin
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hi. I have installed the multi-currency plugin and I am having trouble with the base currency. I have a third plugin that is importing orders from Etsy to my woocommerce. The orders are in AUD in my Etsy shop. It should be AUD in my woocommerce too, but somehow it changed it to USD.
As I am thinking that I might not use the plugin correctly and so my woocommerce thinks the base currency is USD?
Thanks
Marianna
Hello Marianna
Please drop me wp-admin access - https://share.pluginus.net/image/i20210618130558.png ->https://share.pluginus.net/image/i20210618130637.png - I will check it
Ok you got the access. If you can check that would be great. Here a small video to show you the issue: https://watch.screencastify.com/v/kOByaQZog0kH7ZlZc5xk
Thanks!
Hello
Check your access please - https://c2n.me/4f8qxAU.png
Read this please - https://currency-switcher.com/woocs-labs
I just saved the password again. Not sure what happened. Can you check if that is working now.
Thanks
Any news about my issue? It is very important. Thanks in advance!
Hello
Access is invalid. Please note that the password contains only one character.
That was weird as I saved the code again yesterday. I just added it again right now. Can you see it?
(I was wondering you might have a maximum of characters in the private section?)
Can you confirm you can see the 10 characters of the password? Thanks!
I have checked and it seems it is not saving the password correctly. Can I send it through another method? Whatsapp or email? Just for that code.
I think the password contains special characters and formatting the text field removes this. try changing the password
I have changed the password and login details. See private content for information. Hopefully that will work now.
Hi. Were you able to connect to the backoffice for the problem of base currency?
Thanks!
Hello
I think I understand the reason.
When synchronizing orders, GeoIP works and the currency switches to USD. 3rd party plugin assign current currency for order.
This is an incompatibility with a third party plugin - https://currency-switcher.com/woocs-labs
You can add FTP access(https://share.pluginus.net/image/i20210618130558.png ->https://share.pluginus.net/image/i20210618130637.png) And I'll add it to the adaptation queue
Thanks Pablo. I have added the ftp access. Thanks! Will it be long to do the adaptation?
Hi Pablo
Were you able to connect with the access provided?
Thanks
Hi Pablo
How are you? Did you have the time to check the issue we talk about? Thanks
Hi. Hope you had a great weekend. Could you please check my issue. Thanks!
Hello
OK! I added your plugin to the adaptation queue
This may take two to three weeks.
Hello
Please try to do a test
Thanks! It is working. Thanks for your help