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How can I submit a private (non-public) ticket?

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
jz0001(@jz0001)
4 Posts
Customers
May 25, 2024, 14:17

How can I submit a private (non-public) ticket? (Please see"private data for this topic" for details!)

Last edited on May 25, 2024, 14:25 by jz0001 · #1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 27, 2024, 10:22

Hello

Please delete the old version and install new version of the plugin. All settings will be saved.

 

#2
jz0001(@jz0001)
4 PostsTopic Author
Customers
May 27, 2024, 12:22

I'm sorry, but that doesn't answer my question. So again: How can I submit a private (non-public) ticket?

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 27, 2024, 12:37

Support only in this open forum

You can add private data (passwords, links, screenshots, keys, etc.) here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134615.png

#4
jz0001(@jz0001)
4 PostsTopic Author
Customers
May 27, 2024, 13:18

Okay, yes, I saw that, but could you please look at the question I asked in this private data area?

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 28, 2024, 10:04

Ok! I answered you how to update the plugin - https://share.pluginus.net/image/i20240528110307.png

Please  read  this - https://bulk-editor.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato

#6
jz0001(@jz0001)
4 PostsTopic Author
Customers
May 28, 2024, 12:45

Okay, but the issue is still the same, it still shows"install" in envato market (rather than activate/deactivate) even though it's already installed/activated/and up to date.

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 29, 2024, 10:25

Hello

Ok! In this case, contact envato plugin support. We are not responsible for this update method

You can update the plugin in two ways:

  1. Manually: remove the old version and install the new version of the plugin
  2. https://bulk-editor.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato
#8