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Graphic issues on mobile/tablet when activating AJAX in WOOF.

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
tomaslobosk(@tomaslobosk)
8 Posts
Customers
September 14, 2022, 01:58

Hello,

I'm experiencing graphic issues on mobile/tablet when activating AJAX in WOOF.

I'm using the theme Hara from ThemBay, which uses WOOF as their filter implementation. Graphically Hara's filter works OK on the demo website on mobile/tablet and I can see that AJAX is enabled. Yet on my website when AJAX is enabled somehow it breaks the filter GUI.


Any help would be greatly appreciated.

Cheers,

Tomás

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 14, 2022, 11:14

Hello Tomás

Unfortunately, some themes are incompatible with ajax mode.

In your case, it looks like the current theme doesn't use the standard hooks in the product template.

#2
tomaslobosk(@tomaslobosk)
8 PostsTopic Author
Customers
September 14, 2022, 17:38

Thanks for your reply Pablo.

So this theme by default works correctly with AJAX enabled, as you can see in the Hara demo website. Somehow it got broken in my website implementation. Do you think you can give this issue a second look?

Best regards,

Tomás

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 15, 2022, 11:12

Hello Tomás

Please  update  the plugin to latest  version - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato

Please  paste  wp-admin+FTP access - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130637.png - I will  check  it

#4
tomaslobosk(@tomaslobosk)
8 PostsTopic Author
Customers
September 15, 2022, 18:30

Hey Pablo, thanks for your answer.

I just updated WOOF to the latest version: 3.3.0.

Please find attached in private access to admin and ftp.

Thanks so much in advance,

Tomás

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 16, 2022, 12:57

Hello Tomás

I  did  a test. Everything as I wrote earlier - https://c2n.me/4gE65AG.png

the products template should call these two hooks - woocommerce_before_shop_loop AND  woocommerce_after_shop_loop  - If one of these hooks is not called in
template then in ajax mode HTML will be broken.

Disable ajax mode or ask the theme developer to check that the product template has these hooks

#6