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Getting error when Bulk editing descriptions

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
12

I'm using the premium version of WOOBE bulk editor.

I get ERROR pop-ups randomly when trying to edit product descriptions (replacing some words with others).
I started editing 50 products at a time, then reduced to 10 at a time and sometimes it worked fine, sometimes not.
Furthermore, when receiving error, I actually discovered that the products were correctly updated...

Is it normal? Should I edit just 10 products at a time?

The following is the link to the screenshot with the error popup:
https://drive.google.com/open?id=1-GYnGLtrW5NuuQZebq3XdwLYQRy11XKP

Hello

Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png and  wp-admin access - https://c2n.me/42BAoj4.png

Should I edit just 10 products at a time? -  it depends on your server

I sent the credentials as you suggested.

Thanks

Hello

I can't check  it- https://c2n.me/45vzWO4.jpg

Please drop me  video  with  the  issue

What country are you loggin in from? I should white list it.

Thanks

Hello

I added  my  IP  in the private data

I white listed all Spain temporarily.

Thanks

Hello

Ok! I got  this  error. Please  drop  me  FTP access.

Can  I deactivate  plugins/theme  to test?

Sure you can, as you are in the staging environment.
I added the ftp credentials in the private area, just be sure you edit files in the /staging2 folder, not any other folder.

Thanks

Hello

I  disabled  WPML  and  your  child-theme - Everything works correctly

Ok so basically it's a conflict with WPML or with my theme?

I cannot disable them obviously... I'll see if the problem persists in the future.

Hello

You have custom functions in a child theme. So try  to  disable your child  theme  and  do  test

I made different tests:

  • WPML active and"All languages" selected > Bulk edit 141 products: TERMINATED
  • WPML active and"All languages" selected > Bulk edit 5 products: COMPLETED
  • WPML active and"All languages" selected > Bulk edit 10 products: COMPLETED
  • WPML active and"All languages" selected > Bulk edit 50 products: TERMINATED (but then searched for the edited part, and it was actually performed for 45 elements...)
  • WPML inactive > Bulk edit 247 products: COMPLETED
  • WPML active and"All languages" selected > Bulk edit 247 products again: TERMINATED after 75 products

So, as I cannot work without WPML, is there some way to make it work?
Is it possible to debug the exact error encountered from the plugin?
Otherwise I'll have to uninstall it.

Thanks

Hello

Did you do  test  without  your  child  theme?

Try to increase the memory on the server - https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

Of course, now the active theme is the deafault Twenty Twenty.

Tested with the following setting:

  • WPML active and"All languages" selected > Bulk edit 96 products: TERMINATED (after 53 entries)
    Current options:
    define( 'WP_MEMORY_LIMIT', '512M' );
    define( 'WP_MAX_MEMORY_LIMIT', '2048M' );
  • WPML active and"All languages" selected > Bulk edit 96 products: TERMINATED (after 56 entries)
    Current options:
    define( 'WP_MEMORY_LIMIT', '2048M' );
    define( 'WP_MAX_MEMORY_LIMIT', '2048M' );
  • WPML active and"All languages" selected > Bulk edit 96 products: TERMINATED (after 86 entries)
    Current options:
    define( 'WP_MEMORY_LIMIT', '4096M' );
    define( 'WP_MAX_MEMORY_LIMIT', '4096M' );
    set_time_limit(3000);
  • WPML active and"All languages" selected > Bulk edit 96 products: TERMINATED (after 92 entries)
    Current options:
    define( 'WP_MEMORY_LIMIT', '4096M' );
    define( 'WP_MAX_MEMORY_LIMIT', '4096M' );
    set_time_limit(10000);
  • WPML active and"All languages" selected > Bulk edit 96 products: TERMINATED (after 95 entries)
    Current options:
    define( 'WP_MEMORY_LIMIT', '10240M' );
    define( 'WP_MAX_MEMORY_LIMIT', '10240M' );
    set_time_limit(50000);
  • WPML inactive  > Bulk edit 96 products: COMPLETED
    All options commented.

It's definitely a lack of compatibility with WPML, is there some chance to get a fix for this?

Thanks

Hello

We tested the plugin with WPML!

I will do more tests today

Hello

Do  you  use  cache   on  server  side?   Disable  it.

I also noticed your customization! - https://c2n.me/45OITUN.png Do not change the code! - Perhaps this is the cause of the error.

Hi,

I didn't edit any of the plugin code!
I don't even know what's the file you sent in the screenshot.

As for the cache, I use WProcket, but it's not active in the staging site where I performed the tests, so it cannot be the cause of the errors.
Anyway the cache would not explain why the plugin works correctly without WPML.

Thanks

Hello

The problem is not in the cache.  It looks like I didn’t explain you correctly.

I think the problem is on this line -   https://c2n.me/45OITUN.png

When I change this code, the server returns the cached JS file without changes!

 I use WProcket, but it's not active in the staging site where I performed the tests - I saw your plugins. My question is  https://c2n.me/45Phv3I.png As I wrote above, my changes in the JS file do not work. I check the files that the server returns - these are old minimized JS files

Can you please try now? I got rid of the whole cache folder.
Which are the cached js files the server returns? In what folder are they saved?

Thanks

12