Getting error when Bulk editing descriptions
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Quote from Matteo on January 13, 2020, 18:06I'm using the premium version of WOOBE bulk editor.
I get ERROR pop-ups randomly when trying to edit product descriptions (replacing some words with others).
I started editing 50 products at a time, then reduced to 10 at a time and sometimes it worked fine, sometimes not.
Furthermore, when receiving error, I actually discovered that the products were correctly updated...Is it normal? Should I edit just 10 products at a time?
The following is the link to the screenshot with the error popup:
https://drive.google.com/open?id=1-GYnGLtrW5NuuQZebq3XdwLYQRy11XKP
I'm using the premium version of WOOBE bulk editor.
I get ERROR pop-ups randomly when trying to edit product descriptions (replacing some words with others).
I started editing 50 products at a time, then reduced to 10 at a time and sometimes it worked fine, sometimes not.
Furthermore, when receiving error, I actually discovered that the products were correctly updated...
Is it normal? Should I edit just 10 products at a time?
The following is the link to the screenshot with the error popup:
https://drive.google.com/open?id=1-GYnGLtrW5NuuQZebq3XdwLYQRy11XKP
Quote from Pablo Borysenco on January 14, 2020, 11:53Hello
Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png and wp-admin access - https://c2n.me/42BAoj4.png
Should I edit just 10 products at a time? - it depends on your server
Hello
Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png and wp-admin access - https://c2n.me/42BAoj4.png
Should I edit just 10 products at a time? - it depends on your server
Quote from Matteo on January 14, 2020, 15:02I sent the credentials as you suggested.
Thanks
I sent the credentials as you suggested.
Thanks
Quote from Pablo Borysenco on January 15, 2020, 11:39Hello
I can't check it- https://c2n.me/45vzWO4.jpg
Please drop me video with the issue
Hello
I can't check it- https://c2n.me/45vzWO4.jpg
Please drop me video with the issue
Quote from Matteo on January 15, 2020, 12:31What country are you loggin in from? I should white list it.
Thanks
What country are you loggin in from? I should white list it.
Thanks
Quote from Pablo Borysenco on January 16, 2020, 11:46Hello
I added my IP in the private data
Hello
I added my IP in the private data
Quote from Matteo on January 17, 2020, 10:23I white listed all Spain temporarily.
Thanks
I white listed all Spain temporarily.
Thanks
Quote from Pablo Borysenco on January 17, 2020, 12:35Hello
Ok! I got this error. Please drop me FTP access.
Can I deactivate plugins/theme to test?
Hello
Ok! I got this error. Please drop me FTP access.
Can I deactivate plugins/theme to test?
Quote from Matteo on January 17, 2020, 13:35Sure you can, as you are in the staging environment.
I added the ftp credentials in the private area, just be sure you edit files in the /staging2 folder, not any other folder.Thanks
Sure you can, as you are in the staging environment.
I added the ftp credentials in the private area, just be sure you edit files in the /staging2 folder, not any other folder.
Thanks
Quote from Pablo Borysenco on January 20, 2020, 19:08Hello
I disabled WPML and your child-theme - Everything works correctly
Hello
I disabled WPML and your child-theme - Everything works correctly
Quote from Matteo on January 21, 2020, 11:16Ok so basically it's a conflict with WPML or with my theme?
I cannot disable them obviously... I'll see if the problem persists in the future.
Ok so basically it's a conflict with WPML or with my theme?
I cannot disable them obviously... I'll see if the problem persists in the future.
Quote from Pablo Borysenco on January 21, 2020, 12:11Hello
You have custom functions in a child theme. So try to disable your child theme and do test
Hello
You have custom functions in a child theme. So try to disable your child theme and do test
Quote from Matteo on January 30, 2020, 18:48I made different tests:
- WPML active and "All languages" selected > Bulk edit 141 products: TERMINATED
- WPML active and "All languages" selected > Bulk edit 5 products: COMPLETED
- WPML active and "All languages" selected > Bulk edit 10 products: COMPLETED
- WPML active and "All languages" selected > Bulk edit 50 products: TERMINATED (but then searched for the edited part, and it was actually performed for 45 elements...)
- WPML inactive > Bulk edit 247 products: COMPLETED
- WPML active and "All languages" selected > Bulk edit 247 products again: TERMINATED after 75 products
So, as I cannot work without WPML, is there some way to make it work?
Is it possible to debug the exact error encountered from the plugin?
Otherwise I'll have to uninstall it.Thanks
I made different tests:
- WPML active and"All languages" selected > Bulk edit 141 products: TERMINATED
- WPML active and"All languages" selected > Bulk edit 5 products: COMPLETED
- WPML active and"All languages" selected > Bulk edit 10 products: COMPLETED
- WPML active and"All languages" selected > Bulk edit 50 products: TERMINATED (but then searched for the edited part, and it was actually performed for 45 elements...)
- WPML inactive > Bulk edit 247 products: COMPLETED
- WPML active and"All languages" selected > Bulk edit 247 products again: TERMINATED after 75 products
So, as I cannot work without WPML, is there some way to make it work?
Is it possible to debug the exact error encountered from the plugin?
Otherwise I'll have to uninstall it.
Thanks
Quote from Pablo Borysenco on January 31, 2020, 11:49Hello
Did you do test without your child theme?
Try to increase the memory on the server - https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/
Hello
Did you do test without your child theme?
Try to increase the memory on the server - https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/
Quote from Matteo on January 31, 2020, 14:08Of course, now the active theme is the deafault Twenty Twenty.
Tested with the following setting:
- WPML active and "All languages" selected > Bulk edit 96 products: TERMINATED (after 53 entries)
Current options:
define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '2048M' );- WPML active and "All languages" selected > Bulk edit 96 products: TERMINATED (after 56 entries)
Current options:
define( 'WP_MEMORY_LIMIT', '2048M' );
define( 'WP_MAX_MEMORY_LIMIT', '2048M' );- WPML active and "All languages" selected > Bulk edit 96 products: TERMINATED (after 86 entries)
Current options:
define( 'WP_MEMORY_LIMIT', '4096M' );
define( 'WP_MAX_MEMORY_LIMIT', '4096M' );
set_time_limit(3000);- WPML active and "All languages" selected > Bulk edit 96 products: TERMINATED (after 92 entries)
Current options:
define( 'WP_MEMORY_LIMIT', '4096M' );
define( 'WP_MAX_MEMORY_LIMIT', '4096M' );
set_time_limit(10000);- WPML active and "All languages" selected > Bulk edit 96 products: TERMINATED (after 95 entries)
Current options:
define( 'WP_MEMORY_LIMIT', '10240M' );
define( 'WP_MAX_MEMORY_LIMIT', '10240M' );
set_time_limit(50000);- WPML inactive > Bulk edit 96 products: COMPLETED
All options commented.It's definitely a lack of compatibility with WPML, is there some chance to get a fix for this?
Thanks
Of course, now the active theme is the deafault Twenty Twenty.
Tested with the following setting:
- WPML active and"All languages" selected > Bulk edit 96 products: TERMINATED (after 53 entries)
Current options:
define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '2048M' ); - WPML active and"All languages" selected > Bulk edit 96 products: TERMINATED (after 56 entries)
Current options:
define( 'WP_MEMORY_LIMIT', '2048M' );
define( 'WP_MAX_MEMORY_LIMIT', '2048M' ); - WPML active and"All languages" selected > Bulk edit 96 products: TERMINATED (after 86 entries)
Current options:
define( 'WP_MEMORY_LIMIT', '4096M' );
define( 'WP_MAX_MEMORY_LIMIT', '4096M' );
set_time_limit(3000); - WPML active and"All languages" selected > Bulk edit 96 products: TERMINATED (after 92 entries)
Current options:
define( 'WP_MEMORY_LIMIT', '4096M' );
define( 'WP_MAX_MEMORY_LIMIT', '4096M' );
set_time_limit(10000); - WPML active and"All languages" selected > Bulk edit 96 products: TERMINATED (after 95 entries)
Current options:
define( 'WP_MEMORY_LIMIT', '10240M' );
define( 'WP_MAX_MEMORY_LIMIT', '10240M' );
set_time_limit(50000); - WPML inactive > Bulk edit 96 products: COMPLETED
All options commented.
It's definitely a lack of compatibility with WPML, is there some chance to get a fix for this?
Thanks
Quote from Pablo Borysenco on February 3, 2020, 11:15Hello
We tested the plugin with WPML!
I will do more tests today
Hello
We tested the plugin with WPML!
I will do more tests today
Quote from Pablo Borysenco on February 3, 2020, 19:31Hello
Do you use cache on server side? Disable it.
I also noticed your customization! - https://c2n.me/45OITUN.png Do not change the code! - Perhaps this is the cause of the error.
Hello
Do you use cache on server side? Disable it.
I also noticed your customization! - https://c2n.me/45OITUN.png Do not change the code! - Perhaps this is the cause of the error.
Quote from Matteo on February 4, 2020, 11:31Hi,
I didn't edit any of the plugin code!
I don't even know what's the file you sent in the screenshot.As for the cache, I use WProcket, but it's not active in the staging site where I performed the tests, so it cannot be the cause of the errors.
Anyway the cache would not explain why the plugin works correctly without WPML.Thanks
Hi,
I didn't edit any of the plugin code!
I don't even know what's the file you sent in the screenshot.
As for the cache, I use WProcket, but it's not active in the staging site where I performed the tests, so it cannot be the cause of the errors.
Anyway the cache would not explain why the plugin works correctly without WPML.
Thanks
Quote from Pablo Borysenco on February 4, 2020, 11:45Hello
The problem is not in the cache. It looks like I didn’t explain you correctly.
I think the problem is on this line - https://c2n.me/45OITUN.png
When I change this code, the server returns the cached JS file without changes!
I use WProcket, but it's not active in the staging site where I performed the tests - I saw your plugins. My question is https://c2n.me/45Phv3I.png As I wrote above, my changes in the JS file do not work. I check the files that the server returns - these are old minimized JS files
Hello
The problem is not in the cache. It looks like I didn’t explain you correctly.
I think the problem is on this line - https://c2n.me/45OITUN.png
When I change this code, the server returns the cached JS file without changes!
I use WProcket, but it's not active in the staging site where I performed the tests - I saw your plugins. My question is https://c2n.me/45Phv3I.png As I wrote above, my changes in the JS file do not work. I check the files that the server returns - these are old minimized JS files
Quote from Matteo on February 4, 2020, 12:00Can you please try now? I got rid of the whole cache folder.
Which are the cached js files the server returns? In what folder are they saved?Thanks
Can you please try now? I got rid of the whole cache folder.
Which are the cached js files the server returns? In what folder are they saved?
Thanks