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FOX - Currency Switcher Professional Not working

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
irfan.trip(@irfan-trip)
6 Posts
Customers
December 4, 2024, 13:37

Dear Support Team,

I hope this email finds you well. I am reaching out to report an issue with the FOX - Currency Switcher Professional for WooCommerce plugin, which is currently not functioning as expected on our website.

Could you please investigate and provide guidance on resolving this issue at the earliest? Let me know if you require any additional details or access to assist in troubleshooting.

Looking forward to your prompt response.

Best regards,

Irfan Ahmad

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 5, 2024, 11:05

Hello Irfan

Please describe your problem in more detail.

 

#2
irfan.trip(@irfan-trip)
6 PostsTopic Author
Customers
December 5, 2024, 11:15

Dear Pablo,

I am currently facing an issue on our website, https://intendtravel.com/. The FOX - Currency Switcher Professional for WooCommerce is not functioning as expected. Specifically, it is not automatically changing the currency based on the user’s location.

Here are the details of the setup:

  • INR: For India & Bhutan (main currency)
  • OMR: For Oman
  • USD: For the rest of the world

Despite this configuration, the currency does not switch automatically according to the user's country.

Could you please assist in resolving this issue at the earliest? Let me know if you need any additional information or access to troubleshoot.

Looking forward to your support.

Best regards,

Irfan

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 5, 2024, 13:21

Please check these options - https://c2n.me/4lVZpOt.png  and https://share.pluginus.net/image/i20241205132031.png

read this - https://currency-switcher.com/using-geolocation-causes-problems-doesnt-seem-to-work-for-me

#4
irfan.trip(@irfan-trip)
6 PostsTopic Author
Customers
December 6, 2024, 08:50

Dear Pablo,

Thank you for your guidance. I have checked the provided options and made the changes accordingly. However, the issue persists, and the currency switcher is still not working as expected.

I also reviewed the link regarding geolocation issues but couldn't find a resolution. Could you please advise further steps to resolve this problem?

Looking forward to your assistance.

Best regards,
Irfan Ahmad

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 6, 2024, 11:39

Hello Irfan

Please create a custom page with shortcodes: [woocs_geo_hello] [woocs_show_current_currency]

and drop me this link and screenshots of GeoIP settings

#6
irfan.trip(@irfan-trip)
6 PostsTopic Author
Customers
December 6, 2024, 19:24

Hi Pablo,

PFB the custom page

https://intendtravel.com/woo-hello/

https://imagekit.io/tools/asset-public-link?detail=%7B%22name%22%3A%22Screenshot%202024-12-06%20225240.png%22%2C%22type%22%3A%22image%2Fpng%22%2C%22signedurl_expire%22%3A%222024-12-08T17%3A34%3A40.581Z%22%2C%22signedUrl%22%3A%22https%3A%2F%2Fmedia-hosting.imagekit.io%2F%2F804159eaf5bd43af%2FScreenshot%25202024-12-06%2520225240.png%3FExpires%3D1733679281%26Key-Pair-Id%3DK2ZIVPTIP2VGHC%26Signature%3Dib8dVLwEhkpbVBNno9X1XI9oDLe7-CGKH3fANHyVYqXsiIRetbtMvQlrRHxRWS~c9mcGHksST30rZXgtIn1KHEjv1hOSqeZsaXLHjlwr6ruQCGUNxwTz8ww1MRv3GJQgQns4Gb4ua3ht5CXX~XSQ0W0chElvDXLXFj65OXHw9RsmdcUm3F7-w1~KU1W~FLdvQ26lDCHYRqrbJ~YsntIOkfaRlQxV9ya-4lYMXxvTL69lVkW2LdiNZxrloJwecu2NcmfcBZ4g5t79mGwuA8nq8Xl~YZ1bYwktduzkTJuMwzKbDQ1E7eyo~xEbkyWGuvsH2TwpZ~w65KXy5NhmlBtYFw__%22%7D

Last edited on December 6, 2024, 19:35 by irfan.trip · #7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 9, 2024, 11:55

Hello

Unfortunately your screenshot is not displayed.

#8
irfan.trip(@irfan-trip)
6 PostsTopic Author
Customers
December 9, 2024, 12:35

PFB

https://imagekit.io/tools/asset-public-link?detail=%7B%22name%22%3A%22Screenshot%202024-12-09%20143249.png%22%2C%22type%22%3A%22image%2Fpng%22%2C%22signedurl_expire%22%3A%222024-12-11T10%3A35%3A14.387Z%22%2C%22signedUrl%22%3A%22https%3A%2F%2Fmedia-hosting.imagekit.io%2F%2Feb2993c0130d44b4%2FScreenshot%25202024-12-09%2520143249.png%3FExpires%3D1733913314%26Key-Pair-Id%3DK2ZIVPTIP2VGHC%26Signature%3DDpOd3CqqF4J2R3vRXotg4RvF8shUQ5-buYJ~NGho1EdyTv-sjV1egodTODyR3k9EpuP2UC2-zobBV2tEvnKgTNjY2G-YceF7Lmygofyk74ofjwMIHTCZM0afzYig3EkTatxdvuCqckd5cvo9j~92vmbzL7GLooYoG3y8qHEyjqDDv~yRahgNLkylNcBbtvGrWmF31p9wZSGjapmwCdvzK8xul5SvVXSFeuddgI82aLvURkeeAFsCXmbLE4kE50rBMdahod4hJ4MTozWzQ4k8rJcMk0jqFAO5WEowaEOx6UHnfNWs7lQJN0uDRVgVSVfBPmxJrIkCDBnljnhKxKmOlw__%22%7D

#9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 9, 2024, 13:53

Unfortunately this is not what I need, I asked for GeoIP rules settings in my plugin.

You can drop me wp-admin access - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png

#10
irfan.trip(@irfan-trip)
6 PostsTopic Author
Customers
December 9, 2024, 14:17

Hello Pablo,

Done please check

#11
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 10, 2024, 11:33

Hello

I checked it. It seems that everything is working correctly:

https://c2n.me/4lXzU5Q.png  -> https://share.pluginus.net/image/i20241210113217.png   and https://share.pluginus.net/image/i20241210113252.png  and https://share.pluginus.net/image/i20241210113304.png

#12