First filter disappears when set

🎄 Holiday Notice - Support Vacation 🎄

ATTENTION: From December 28, 2025 to January 6, 2026 our support team will be on vacation.

Important information:

• ❌ No ticket responses from December 28 to January 6
• ✅ Support will resume on January 7, 2026
• 📝 You can still submit tickets during vacation - they will be queued and answered starting January 7
• ⚠️ Urgent technical issues: Please check our documentation and codex first

🎅 Season's Greetings! 🎅

We want to thank all our amazing customers for your trust and support throughout 2025!
Merry Christmas and Happy New Year to you and your families! 🎉

We wish you:

• 🚀 Successful online stores
• 💰 Growing sales
• 😊 Happy customers
• 🎯 Achieved goals in 2026

Thank you for being with us! We appreciate every one of you and look forward to continuing our work together in the new year.

Rest, recharge, and see you in 2026!

Best regards,
PluginUs.Net Team

michi.bmc(@michi-bmc)

3 Posts

Customers

October 25, 2020, 14:04

Quote from michi.bmc on October 25, 2020, 14:04

Hi!

first of all, thanks for this plugin, I think it's great!

 

However, I have a problem that I can't solve. I've read this forum and tried all the options, but it doesnt seem to work.

In my shop page, the first filter disappears when it is set. https://bmc-world.com/shop/

When I try the same thing, picking a category on the left first, it works fine. https://bmc-world.com/produkt-kategorie/umbausaetze/

 

Any idea what the issue is?

 

Thanks, Michael

Hi!

first of all, thanks for this plugin, I think it's great!

 

However, I have a problem that I can't solve. I've read this forum and tried all the options, but it doesnt seem to work.

In my shop page, the first filter disappears when it is set. https://bmc-world.com/shop/

When I try the same thing, picking a category on the left first, it works fine. https://bmc-world.com/produkt-kategorie/umbausaetze/

 

Any idea what the issue is?

 

Thanks, Michael

#1

Pablo Borysenco(@pavlo_borysenco)

34,196 Posts

October 26, 2020, 12:57

Quote from Pablo Borysenco on October 26, 2020, 12:57

Hello Michael

If  you  use "WOOF by  category" - please  disable  it

Check  option - https://c2n.me/49zNPnh.png - and  do a test

Hello Michael

If  you  use"WOOF by  category" - please  disable  it

Check  option - https://c2n.me/49zNPnh.png - and  do a test

#2

michi.bmc(@michi-bmc)

3 PostsTopic Author

Customers

October 26, 2020, 14:15

Quote from michi.bmc on October 26, 2020, 14:15

I'm not using WOOF by category, but the swoof incluence option set to "No" did the trick!

 

Thanks so much! Great plugin with great support!

I'm not using WOOF by category, but the swoof incluence option set to"No" did the trick!

 

Thanks so much! Great plugin with great support!

#3

Pablo Borysenco(@pavlo_borysenco)

34,196 Posts

October 27, 2020, 11:55

Quote from Pablo Borysenco on October 27, 2020, 11:55

Hello

Ok. Great! Welcome;)

Hello

Ok. Great! Welcome;)

#4

michi.bmc(@michi-bmc)

3 PostsTopic Author

Customers

October 27, 2020, 18:51

Quote from michi.bmc on October 27, 2020, 18:51

I found out that actually there is an incompatibility with another forum plugin calles "bbpress". When I deactivate "bbpress" it works fine. Maybe that is helpful to others having the same problem. Hopefully there will be an update soon with a fix.

I found out that actually there is an incompatibility with another forum plugin calles"bbpress". When I deactivate"bbpress" it works fine. Maybe that is helpful to others having the same problem. Hopefully there will be an update soon with a fix.

#5

Pablo Borysenco(@pavlo_borysenco)

34,196 Posts

October 28, 2020, 13:54

Quote from Pablo Borysenco on October 28, 2020, 13:54

Hello

Ok! thank  you  for  cooperation!

I'll  pass it to the developer

Hello

Ok! thank  you  for  cooperation!

I'll  pass it to the developer

#6