Filters stopped woking
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hello,
We are experiencing issues with the filters on our website. Everything was working perfectly before, but now the filters are no longer functioning correctly.
We have set up a brands filter using Smart Designer. In Smart Designer, it appears as it should. We've also added the SD:Brands type to our structure. However, the brands filter is not displaying on either desktop or mobile.
The second issue is with the Ion Range Slider – it works on desktop, but on mobile it just shows up as a blank search box.
Could you please let us know what might have happened and how we can resolve these issues?
Website: supremedoggarage.com
Thank you!
Hello
Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png
Try to disable js optimization clear all cache and do a test
Hello, I have added our license key, thank you!
Hello
Have you tried this? - Try to disable js optimization clear all cache and do a test
If no luck - Please drop me wp-admin access - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png
Hello, I’ve checked the settings and confirmed that JS optimization is disabled, but the issue still persists. I’ve just added our admin access in the private section. Thank you!
Hello
Looks like you got the taxonomies mixed up.
Checked this - https://share.pluginus.net/image/i20250409114348.png - result- https://share.pluginus.net/image/i20250409114418.png
Hello, I can’t open your first image – https://share.pluginus.net/image/i20250409114348.png.
What happened? We haven’t changed anything — the filter was working as expected. We’ve set up the brands properly, so why did it stop working? How can we fix this, please?
Hello
the first image - https://share.pluginus.net/image/i20250409114348.png
I see that you mixed up the taxonomies, and this is something the plugin can't do on its own. Please note that you have two brand taxonomies and one of them is empty. And for some reason you deactivated a non-empty taxonomy and activated an empty one
Solution: Just use a non-empty taxonomy
Hello, thank you for your help! :) I have one more question — our menu is covering the filters. How can I bring the filter to the front of the page, please?
Hello
Please check your site (not as a logged user) it seems the filter button is not working
Yes, I can see that filter button is not working, can you help us how to fix it, please? :(
Hello
You should write to the support of the author of this functionality. We have nothing to do with this button.