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Filters on Shop page have disappeared

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
mnihal@boylen.com.au(@mnihal-boylen-com-au)
3 Posts
Customers
May 21, 2025, 07:37

Hi Team,

One of our site's shop page has stopped displaying the product filters after a recent round of updates. This is the page https://size.com.au/shop/. Some details(removed any unnecessary info) below regarding our wordpress build:

### wp-core ###
version: 6.8.1
site_language: en_US
user_language: en_US
timezone: Australia/Adelaide
permalink: /%year%/%monthnum%/%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: closed
environment_type: production
user_count: 3020
dotorg_communication: true
### wp-dropins (1) ###
object-cache.php: true
### wp-active-theme ###
name: Sizemusic (fullwidth-child)
version: undefined
author: Anonymous
author_website: (undefined)
parent_theme: Boylen + (fullwidth)
theme_features: core-block-patterns, widgets, widgets-block-editor, post-thumbnails, woocommerce, editor-style, menus, html5
theme_path: /home/runcloud/webapps/sizemusic/wp-content/themes/fullwidth-child
auto_update: Disabled
### wp-parent-theme ###
name: Boylen + (fullwidth)
version: 1.2
author: the WordPress team
author_website: http://wordpress.org/
theme_path: /home/runcloud/webapps/sizemusic/wp-content/themes/fullwidth
auto_update: Disabled
### wp-themes-inactive (1) ###
Twenty Twenty: version: 2.9, author: the WordPress team, Auto-updates disabled
### wp-plugins ###
WooCommerce: version: 9.8.5, author: Automattic, Auto-updates disabled
WOOF - WooCommerce Products Filter: version: 2.1.8, author: realmag777, Auto-updates disabled

Do you know why the product filters have disappeared all of a sudden? It occurred after we updated woocommerce and all our plugins recently. We also noticed that the plugin we're currently using has the old Name"WOOF" with a different versioning as well.

Please advise, thanks!

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 21, 2025, 11:18

Hello

Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png

Update the plugin to latest version - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato

#2
mnihal@boylen.com.au(@mnihal-boylen-com-au)
3 PostsTopic Author
Customers
May 22, 2025, 02:38

Hi Pablo,

I've attached it to the private data section now. We'll try following that guide and Let me know if you need anything else, thanks!

Regards,

Nihal

#3
mnihal@boylen.com.au(@mnihal-boylen-com-au)
3 PostsTopic Author
Customers
May 22, 2025, 03:08

Hi Team,

An update on this:
We followed that guide to link the envato market token now and it installed the new "HUSKY" version with all our old settings pretty seamlessly, so thanks for providing that guide!
The filters are now appearing so no further action required. Feel free to close this support thread.

Regards,

Nihal

Last edited on May 22, 2025, 03:08 by mnihal@boylen.com.au · #4
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 22, 2025, 09:28

Hello Nihal

Great! Welcome;)

#5