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Filters Not working when Product Archive Query is set to current

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Fabs15(@fabs15)
7 Posts
Customers
March 6, 2022, 13:56

Hi,

The filters seem fine when the product archive query is set to"latest products", see front page: greenerrooute.com but once the the product query is set to anything else (current or others), the filters no longer work and keep returning"No products were found matching your selection."
please can you help?

thank you

Fabien

 

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 7, 2022, 12:13

Hello Fabien

Unfortunately your link is not working, please check it out

You can  create a  video with the  issue

#2
Fabs15(@fabs15)
7 PostsTopic Author
Customers
March 7, 2022, 13:06

Sorry it was a typo:

Here are the correct links:

https://www.greenerroute.com/   (filter is working here)

https://www.greenerroute.com/tapes/ (filter is not working here)

 

Many thanks Pablo

 

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 8, 2022, 12:17

Hello

Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png

Please  disable JS optimization  clear  all cache and do a test

 

#4
Fabs15(@fabs15)
7 PostsTopic Author
Customers
March 9, 2022, 11:53

I have added my license key and I have followed your instructions and disable JS optimization and it is still not working.

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 9, 2022, 12:37

Hello

Please add  wp-admin +FTP access - https://share.pluginus.net/image/i20210618130558.png ->https://share.pluginus.net/image/i20210618130637.png - I will check it

Can I disable plugins/theme  to test?

#6
Fabs15(@fabs15)
7 PostsTopic Author
Customers
March 11, 2022, 10:31

yes please go ahead but please could you try to minimise visitors disruption?

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 11, 2022, 17:28

Hello

Please   add  wp-admin +FTP access - https://share.pluginus.net/image/i20210618130558.png ->https://share.pluginus.net/image/i20210618130637.png

#8
Fabs15(@fabs15)
7 PostsTopic Author
Customers
March 29, 2022, 11:21

Hi Pablo,

 

Sorry in the delay in replying.

I have now provided the login details - I am still having the issue. please could you try to resolve.

Many thanks

Fabien

 

#9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 29, 2022, 11:42

Hello

Please add  FTP access - https://share.pluginus.net/image/i20210618130558.png ->https://share.pluginus.net/image/i20210618130637.png

#10
Fabs15(@fabs15)
7 PostsTopic Author
Customers
March 29, 2022, 22:48

FTP details uploaded.

#11
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 31, 2022, 18:35

Hello

I  disabled  this  plugin - https://c2n.me/4fjkdGO.png

My test - https://c2n.me/4fjkhzz

#12
Fabs15(@fabs15)
7 PostsTopic Author
Customers
April 1, 2022, 09:11

Hello,

 

Thats identifying a clash with another plugin but thats not a solution. I need the brand plugin to be activated.

Please could you look into finding a solution so that both plugins are activated and working.

Thanks

#13
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
April 1, 2022, 12:58

Hello

Unfortunately no, this third party plugin interferes with the request and overrides the product display template. I can't change it

The best solution is to create brands as attributes or custom taxonomies

#14