Filters not working (only price slider)
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hi
I've viewed the installation/settings video and something doesn't seem to be working for me.
Categories work then don't work. The colour now doesn't show. When it does show you can click on the colour names but the product results don't change. I'm not sure if the settings or the attributes, or something else! Only the price slider works right now! Very confused, please help!
Thanks in advance.
Hello
Looks like you have a database problem - https://c2n.me/4aZc9ii
Filter by category works - https://c2n.me/4aZctdB
Hi
Please could you send me the info of what you found and how to fix the issue via e-mail.
I couldn't access those links as my malware software wouldn't let me.
I have added my e-mail address to the private data for this post.
Thank you.
Hello
Support only on the forum
These are two videos with my tests.
I added link to the videos on private data
Hi
Thank you for those videos, which I have now watched.
Do you know what is wrong with the database?
I have added recently 'Size' as well as 'Colour'.
Colour looks like it is loading the disappears. Both 'Size' and 'Colour' aren't showing because of the database issue.
I look forward to hearing the details about the database issue and how to fix it.
Thank you.
Hello
Unfortunately, I don't know what the problem might be. Storing taxonomies and database is independent of my plugin
You may have imported data incorrectly OR third party plugin affects this
Try to disable all plugins except woo + woof and install another theme and do a test
Hi
Please help with what taxonomies your plugin uses. Our data was imported via a CSV file. These are examples of what we use for color and size...
attribute_color=Orange
attribute_size=7.5
Thanks.
Hello
what taxonomies your plugin uses. - my plugin uses standard taxonomies. It looks like you imported data incorrectly. this error is independent of my plugin.
Hi
What are the standard taxonomies for:
- Color
- Size
- Brands
For example, should 'attribute_color' be 'pa_color' ?
Also, I'm going to be adding Brands, so what would Brands be - 'product_brand'?
Help with what taxonomies are needed for your plugin would be much appreciated.
Hello
It doesn't matter what you call these taxonomies. The main thing is that these taxonomies are correctly added.
For example, should 'attribute_color' be 'pa_color' ? - The taxonomy slug is stored in this format - 'pa_xxxx'(in taxonomy db table) . For example, in variable products for information in metadata is stored - 'attribute_xxxx' (where xxxx is a slug - https://c2n.me/4b5vKzT.png)
what taxonomies are needed for your plugin would be much appreciated - Any taxonomies will work fine with my plugin.
My test - https://c2n.me/4b5wOZL.mp4
https://c2n.me/4b5wZ35.png - by the way these are not taxonomies. There are no filters (plugins) that work with these kinds of attributes.
