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filters not showing in parent category

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
wivagroup(@wivagroup)
34 Posts
Customers
July 14, 2020, 12:31

Dear Pablo, I have an issue regarding the showing of advanced filters. I don't know how they are not displayed in parent category"INDUSTRIAL" and they appear again in any of its Subcategory. May you please explain this behaviour? Here it is a video showing the issue. You can also login to the admin area with the credentials I sent in private.

Thank you

Wiva Group

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 15, 2020, 10:57

Hello Wiva Group

Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png

Your link has private access

#2
wivagroup(@wivagroup)
34 PostsTopic Author
Customers
July 15, 2020, 11:34

Hi I pasted license code, please check.

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 15, 2020, 11:52

Hello

do not forget to press the button - https://c2n.me/48oLUmm.png  and open access to your video

#4
wivagroup(@wivagroup)
34 PostsTopic Author
Customers
July 15, 2020, 12:24

Ok sorry please check now

 

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 16, 2020, 14:37

Hello

please  open  access( https://c2n.me/48pW4l5.png ) to your  video -  https://c2n.me/48pW8bq.png

Looks like I didn’t understand your problem ( https://c2n.me/48pWcxA.png )

#6
wivagroup(@wivagroup)
34 PostsTopic Author
Customers
July 19, 2020, 16:40

Hi, I opened the access., sorry for the delay.

https://drive.google.com/file/d/1jNxVRGbWHrQOz97eTXE8UdOwOBpePxnu/view?usp=sharing

The issue is that in MAIN category some filters values in dropdown are NOT showing, they are only showing in CHILDREN categories. This is not correct, because from the general level I should select the widest and total range of attributes. It doesn't show all attributes values, i.e. in Temperatura Colore filter, for example. But these values are existing, because in subcategories they are visible. Please look at my video and you will understand.

Thank you

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 20, 2020, 13:52

Hello

Just  clear  a cache  -  https://c2n.me/48srvHh

#8
wivagroup(@wivagroup)
34 PostsTopic Author
Customers
July 26, 2020, 19:24

Hi Pablo, Please may you check again? I emptied several times the cache, but I always encounter the issue; i've tried to better explain you in this tutorial. PLEASE help me in definitively solve it. And please tell me is something is not clear.

https://drive.google.com/file/d/1KHCS8s8hoDrbaR0oRc5DISZN4ogNX3Jm/view?usp=sharing

Access data are still in private area.

Thank you for your kind help

 

#9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 27, 2020, 11:32

Hello

Thank  you  for  your  video.

Please  clear the  cache;)   My video - https://c2n.me/48xJVl6

To display the filter on category pages, better use a widget instead of a shortcode.

 

#10
wivagroup(@wivagroup)
34 PostsTopic Author
Customers
July 27, 2020, 12:32

Hi Pablo, finally I discovered this cache option, I didn't know it was available, and I continuously used only the general wordpress cache, it was not sufficient.

Thank you for your help, finally I think we are oK!!!

 

#11
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 28, 2020, 10:19

Hello

Great!  Welcome;)

#12