Filters not excluding options of current results on category pages
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
All of the sudden, Husky filters are not working properly on one of our sites. Normally the options of the filters are automatically updated on Archive pages (Product Category, Tag, Attribute, etc). Options that are not associated with the products of the archive page are not shown. For example, if a user opens a page of a certain Product Category, only that category shows in the filters and not all the others that aren't applicable for that page. However, at some point all filters have started showing on all the pages. Is there a setting that defines this behavior?
Hello
You wrote all happens suddenly, before worked fine? If yes - roll back last installation on your site, nothinh happens just like that, reason is always exists
if a user opens a page of a certain Product Category, only that category shows in the filters and not all the others that aren't applicable for that page - yes, this is way HUSKY works. its show filters related to the current category page
Give me please real links to your site, and by that links and screens describe what exacly is wrong, use private are if nessesary
https://share.pluginus.net/image/i20230222134241.png
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"yes, this is way HUSKY works" As I wrote, this is normally how it works. The problem is that it is no longer working this way on one of our sites. On the other site it is working properly. As I wrote above:"However, at some point all filters have started showing on all the pages."
I had first tried to roll back to a previous version, but it didn't change the behavior unfortunately. I have added links in the private data. Please let me know if you need anything else.
Hello
Please for second site buy new lisense, you have only one, one lisense === 1 site
As it worked do next please, disable all plugin exept HUSKY and WooCommerce and try again, also be sure dynamicc recount in tab Options is enabled. If no luck, buy new lisemse please and share in the private area wp-admin access. If the site is alive, install plugin Duplicator https://wordpress.org/plugins/duplicator/ and create clone of the site on any test subdomain and provide me wp-admin and ftp access there
Hi there Alex,
I purchased another license for the second site. The problem was that I deactivated the option Show count without realizing that it automatically deactivates other options like Dynamic Count and Hide hidden terms. Is there any way to hide the count without affecting the other behaviors?
I found the advanced option that allows us to hide the text of the count while keeping the Show count option active. So our problem has been solved. Thank you!