Filters cannot be displayed on mobile devices
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday. If you have problems with registration ask help on contact us page pleaseIf you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
The filter works normally on the computer side, but the content of the filter on the mobile phone device is empty. What should be done? The website is
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Hello
1 ) Please disable mobile mode on the widget settings
2) Check option https://share.pluginus.net/image/i20250710123123.png -> https://share.pluginus.net/image/i20250710123027.png
Hello.
After upgrading the paid version of HUSKY (version 3.3.6.6) plugin, a new problem occurred: all product links on the website will be redirected to the homepage after clicking, which means that all products cannot be viewed (except QUICK VIEW). However, there is no such problem when using the free version. After disabling the paid version, it will return to normal. Please fix this problem!
Hello
Very strange error. Doesn't seem to be related to my plugin.
Can you drop me wp-admin access to your site - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134615.png - with version 3.3.6.6 I will check it
I provided a one-time passwordless link to visit my development website in my privacy data. Please help me to fix the problem that mobile devices cannot display filters and modify the custom display text content on the Product Messenger [BUTTON] (too many words on the button, not Label).
If it's convenient, by the way, see what the problem is with the shortcode for FOX on the header and product pages not working to display, sorry for all the problems...
Also, I have installed the language. mo file according to the instructions, but how should I switch the language display?
Hello
Please drop me ftp access - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134615.png
Can I disable plugins to test?
Please help me to fix the problem that mobile devices cannot display filters and modify the custom display text content on the Product Messenger [BUTTON] (too many words on the button, not Label). - https://share.pluginus.net/image/i20250714124248.png
the shortcode for FOX on the header and product pages not working to display, sorry for all the problems... - So this container doesn't work with the shortcode
I have installed the language. mo file according to the instructions, but how should I switch the language display? - If you did everything correctly, the translation will be inserted automatically depending on the language of the current site.
ftp access
It's already provided, but please tell me what you need to do.
Can I disable plugins to test?
What I shared with you is a development site access, so you can make the attempts you need to solve the plugin problem.
Please help me to fix the problem that mobile devices cannot display filters and modify the custom display text content on the Product Messenger [BUTTON] (too many words on the button, not Label). - https://share.pluginus.net/image/i20250714124248.png
I don't understand what this means. Do you mean to disable HUSKY to display on mobile devices (but I am sure HUSKY can be displayed on mobile devices), or what else does it mean? Please inform clearly!
the shortcode for FOX on the header and product pages not working to display, sorry for all the problems... - So this container doesn't work with the shortcode
If the container doesn't work with the shortcode, how can make the Currency Switch on the front site? There must be a way to solve it!?
And never mind the translation, it is better displayed in English.
Please give me solutions to these problems.
Please help me to fix the problem that mobile devices cannot display filters.
1 ) Please disable mobile mode on the widget settings
- This problem has been resolved, thanks for the support!
Hello
The problem with the redirect was a slug conflict. You used acg for the filter and the link to the product also has this slug. This is not allowed. I changed option - https://share.pluginus.net/image/i20250715135236.png - now everything works correctly
If the container doesn't work with the shortcode, how can make the Currency Switch on the front site? There must be a way to solve it!? - Yes of course there is, but it does not depend on my plugin. It depends on your current theme and where you insert the shortcode. If you want to use a shortcode (any, not necessarily [woocs] ) then you need to insert it into a container (a place in the theme) that works with shortcodes
Thank you for your support. At present, HUSKY plugin can be used normally. Thank you again!
There is still a problem that FOX cannot be displayed at the front-end of the site. What is certain is that the Currency Switcher for WooCommerce (WP Wham) I am currently using uses shortcodes to display normally on the HTML elements of the header and single product pages of the Flatsome theme, indicating that the placement of my theme can definitely support shortcode working. In addition, I also referred to your documentation (Codex for FOX - WooCommerce Currency Switcher Professional) and used Smart Designer to generate shortcodes. I tried various short codes and combined tests of placing short codes in different positions. I also put your three widgets: WooCommerce Currency Converter by realmag777/Currency Switcher for WooCommerce by realmag777/WooCommerce Currency Rates by realmag777 in the sidebar, as well as using WordPress native block editor to add your shortcode to publish a new page (https://dev.ed2kidz.com/test/), all of the above attempts cannot be displayed!
So, please tell me exactly how to make your plugin work properly. It must be displayed on the front end of the website to be effective.
Or is my Flatsome theme, or what plugin is not compatible with the FOX plugin somehow?
How should I deal with this problem? Please tell me specifically...
Hello
Please watch these videos - https://currency-switcher.com/video#NBEdOjuKDtk and https://currency-switcher.com/video#RbECsczDnQs and https://currency-switcher.com/video#BA1KDHghkwQ and https://currency-switcher.com/video#video_zBJcJl6UuuQ
Also note that you have disabled the currency switcher for all pages on the site except the blog - https://c2n.me/4mUNowZ.png
Geez, I thought that setting (Disable on pages) to fill in the blog was to disable the blog and enable it to all other pages. Adjusted the setting and it works fine! There is no compatibility problem, thank you note!
And on the mobile phone, HUSKY default is to click the button icon will pop up the side pop-up filter, and then click on the [Filter], the page displays the results of the filtered, but has been popped up the filter will not be pop back, I should be how to set up in order to make this pop-up filter in the click on the filter (Already Enabled: Try to ajaxify the shop option) can be automatically pop back?
Hello
If you mean this - https://share.pluginus.net/image/i20250718113854.png - we have nothing to do with this button and this functionality
Negative, I don't mean this button (for opening off-canvas sidebar filter), after clicking this (opening) button, it's the [Filter] button for submitting the filter on the off-canvas sidebar. I saw on a site that also uses HUSKY, that when you click on the [Filter] button (it's the [Filter] button that confirms the filter after selecting the parameter, and next to it is the [Reset] button. Because can not upload pictures to show, so this description should be expressed clearly) appeared the results of screening (pageloaded), at the same time the pop-up filter window should be able to automatic close, but I looked at all the settings of the HUSKY option, the closest option is [Advanced → Slideout → State after init (how to show slideout popup after pageloaded: opened or closed)], but adjusted the settings or did not reach the desired effect, should be the popup filter on the phone is not part of the [Slideout] option, so I would like to ask you is how to set?
And, is the appearance of the button in the picture you posted (https://share.pluginus.net/image/i20250718113854.png) set in HUSKY (if so, please tell me where I can adjust the appearance)?
Negative, I don't mean this button (for opening off-canvas sidebar filter), after clicking this (opening) button, it's the [Filter] button for submitting the filter on the off-canvas sidebar. I saw on a site that also uses HUSKY, that when you click on the [Filter] button (it's the [Filter] button that confirms the filter after selecting the parameter, and next to it is the [Reset] button. Because can not upload pictures to show, so this description should be expressed clearly) appeared the results of screening (pageloaded), at the same time the pop-up filter window should be able to automatic close, but I looked at all the settings of the HUSKY option, the closest option is [Advanced → Slideout → State after init (how to show slideout popup after pageloaded: opened or closed)], but adjusted the settings or did not reach the desired effect, should be the popup filter on the phone is not part of the [Slideout] option, so I would like to ask you is how to set?
And, is the appearance of the button in the picture you posted (https://share.pluginus.net/image/i20250718113854.png) set in HUSKY (if so, please tell me where I can adjust the appearance)?
Hello
To share an image or video please use the data transfer services via the link
Documentation for our popup filter - https://products-filter.com/extencion/slideout
OR you can try mobile mode. but in your case the sidebar should not disappear for mobile devices and place this shortcode - https://products-filter.com/woof_mobile - where you want to show the button